If your business is considering help desk software, but aren’t quite sure that you need a full-blown software solution rather than just making a few changes to your internal processes, there are a few things that you have to ask yourself when making that decision.
After years of working for a software development group, Sam set his career sights on more independent opportunities. His broad range of technical and business abilities afforded him many opportunities,
Customer service is a lot harder than most people think, especially when social media is involved. Everyday, people take to Twitter to voice their complaints and give companies feedback.
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Many people are familiar with the customer-facing side of web-based help desk software from dealing with companies that use it. This software is a favorite of web hosts, software companies, and those that provide services on the internet.
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Email continues to be a vital channel for effective customer service. The raise of smartphones allows customers to email easily anytime and from anywhere. Companies that rely on traditional email programs fail to provide accurate and timely responses,
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