Dr. John Lund of The Communications Company has been quoted as saying “Don’t communicate to be understood; rather, communicate so as not to be misunderstood.” As with all organizations, good communication is crucial to success in IT service management and particularly when it comes to the Service Desk function.
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ITIL, which stands for Information Technology Infrastructure Library, is a very powerful tool. Did you know it was possible to combine a customer service help desk with the power of ITIL/ITSM? Our ITIL/ ITSM service desk software can benefit your company in many ways.
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H. James Harrington was quoted as saying “Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.”
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The service desk can make or break a business. A good one, one that responds to problems promptly and usefully, gives a company a good reputation.
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In the service life cycle, there is no more delicate a stage as service transition. Service Strategy is a thought process, Service Design is done on paper, Service Operations is mostly about keeping
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