Service Desk Articles

All businesses face internal problems from time to time. Problems range from issues with IT, customer service, customer satisfaction, branding, or product development. That comes with the territory of business ownership.

Small businesses need to take a stand. The simple fact is, you’re investing money and time into your small business it support, and you should expect the white glove treatment.

Many people find themselves asking ‘What is the difference between an IT Help Desk and an IT Service Desk?” This is a reasonable question.

An IT help desk is the perfect place to make a self-service portal. There are many benefits to using a web-based application, especially if it can enable your company to develop a knowledge forum with answers to common problems. 

Are you interested in implementing ITIL/ ITSM Service Desk Software in your organization but don’t know much about it?