News and Announcements

Vision Helpdesk V2.2.2 Released

Today we have released Vision Helpdesk V2.2.2 Release — this includes fixing of some important bugs in V2.1.1  and added new features..

Features added in Vision Helpdesk 2.2.2

  • Two Way Email Parsing
  • Migration of WHMCS tickets to Vision Helpdesk
  • Migration from Cerberus to Vision Helpdesk
  • Open Ticket in New Tab is now supported

Bug fixes in V2.2.2

  • Error while attachment download from client side
  • Kayako Support Suite Migration to Vision Helpdesk
  • Kayako3.x Migration to Vision Helpdesk
  • Spam Plugin
  • Right Plugin Panel is blank after new installation

Change Log

You can find the list of files that were edited during version change V2.1.1 to V2.2.2

http://thevisionworld.com/forums/index.php/topic,38.0.html

How to Upgrade to V2.2.2?

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates avalaible for upgrade.

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Vision HelpdeskVision Helpdesk V2.2.2 Released

Vision Helpdesk V2.1.1 Released

Today we have released Vision Helpdesk V2.1.1 Release — this includes fixing of some important bugs in V2.0.0  and added new features..

Features added in Vision Helpdesk 2.1.1

  • Anti-Spam Plug-in
  • ICONV support in Mail parser
  • Login Integration for PHPLicengine
  • Login Integration for Joomla
  • Persian Language support

Bug fixes in V2.1.1

  • Kayako Support Suite Migration to Vision Helpdesk — After Migration posts were blank
  • V1.2 migration to v2.0.0 migration — Ticket creation date was set wrong after migration.
  • Staff shows logged in even after they have logged out.
  • Removed dead link for online staff click
  • On department or status change left panel refresh added.
  • Alert check department wise for staff
  • Staff user name and email address unique check added in MyVision >> Profile >> Edit.
  • Company / Department sorting in display like Staff Access etc.
  • Overdue ticket count on quick view corrected.
  • Mail queue restriction for domain admin (Domain admin cannot edit other domains mailqueue)
  • Domain Admins were not able to edit self .
  • Domain Admin was able to delete other Domains Admin/Staff.
  • Staff user name was not unique.
  • Staff could not be  distinguish between same full name staff (i.e two staff with same full name we not able to distinguished )

How to Upgrade to V2.1.1?

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates avalaible for upgrade.

read more..
Vision HelpdeskVision Helpdesk V2.1.1 Released

Groundbreaking Vision Helpdesk 2.0.0 Stable Version Released!!

The culmination of  one year work by our development team, Vision Helpdesk 2.0 Stable Version is now available.

Vision Helpdesk 2.0.0 Stable

Vision Helpdesk 2.0.0 Stable

Vision Helpdesk 2.0 is about High Speed Performance,  Security,  Reliability, Scalability,  Portability and User-Friendliness. Vision 2.0 reflects the state of the art in web based helpdesk solutions. It well derives benefits of latest Web2.0 technology and equip support staff with fast, secure and user-friendly interface.

Ajax Based — Lightning Speed Interface

The first thing you’ll notice about 2.0 is its new Lightning Speed Interface. From the top down, we’ve listened to your feedback and thought deeply about the design and the result is a Vision Helpdesk that’s just plain faster. Nearly every task you do on your Helpdesk will take fewer clicks and be faster in 2.0 than it did in a previous version.

A major challenge while designing online softwares is the page reload time – for all operations that you do (may be its submitting form or clicking event etc) requires communication between server and reloading the complete page to display the results.

We have used AJAX (Asynchronous JavaScript and XML) to overcome the complete page reloading issue, AJAX is a web development technique used for creating interactive web applications. AJAX makes your pages feel more responsive by exchanging small amounts of data with the server behind the scenes, so that the entire web page does not have to be reloaded each time the user requests a change. This way it increases the web page’s interactivity, speed, functionality, and usability.

Ajax contributes –

  • User-experience improvement
  • Decreasing user delay
  • Decrease in bandwidth usage
  • High speed results

Satellite Helpdesk — Manage Multiple Companies

Multi-Domain Helpdesk
Next thing that you’ll notice Improved Satellite Helpdesk  Feature (Managing one or more company support under single helpdesk ) Vision Helpdesk pioneers to implement true satellite helpdesk feature — With Vision 2.0 we have introduced Staff Access Control that gives hierarchical control over access rights to staff and admins.. The system has Super Admin on top level followed by Domain Admins at middle and Staff at bottom level..

Paid Support — Bill your customers from Vision Helpdesk

Paid Support
Digging further you’ll find the complete new feature that is Paid Support — We know its everyone’s deep dark wish to have ability to bill customers from helpdesk software. Vision Helpdesk makes your wish complete by integrating with top class Billing Software — WHMCS.

Vision Helpdesk integrates with WHMCS Billing Software to offer Paid Support feature, that means now you can add billing note to a ticket and create invoice right from your Vision helpdesk. If you are thinking the integration will be complex — then delete the thought!! Trust me you don’t need any coding knowledge it’s just matter of adding your whmcs details in vision helpdesk and your vision helpdesk is ready to bill your customers 🙂

Plug-in Architecture

Helpdesk Plugins

Another interesting and complete new feature is Plugin Architecture — Vision2.0 offer Plug-in architecture that allows users to enable / disable several features.  Plug-in frameworks help to handle complexity, simplify application configuration and deployment, and enable users or third parties to easily enhance existing applications with self-developed modules without having access to the whole source code.

Currently Vision2.0 includes Plug-in’s like –

  • Scrap Book
  • Quick Links
  • Email Alerts
  • Favorites
  • Calendar
  • Antivirus
  • Address Book
  • Online Staff

Our development team is working further on this feature  to implement more and more easy methods for third parties to develop their own code and plug-in to vision helpdesk.. In next upcoming version of Vision you will get a better test of this feature.

Robust e-Mail Parser

Robust e-Mail Parser — We have redesigned Vision2.0 mail parser to accommodate various email parsing functions, here is the feature list of V2 parser..

  • Ticket Creation
  • Email Detection
  • Auto-assign Tickets to departments
  • Auto Responder
  • Infinite Auto responder Loop Control
  • Break Line Detection
  • File Attachments
  • Follows RFC Standards
  • E-Mail Banning
  • Users Ticket Creation
  • Accepts E-mail Piping input
  • Supports text and Multi-Part eMail messages
  • Blocks executable scripts through emails
  • eMail Parser Log and more…

SLA & Ticket Escalation Management

Improved SLA Management & Escalation Support — This time we have comeup with complete new clean method to manage SLA in helpdesk — Vision 2.0 SLA management system is more acurate and provides a transparent reports to Admin / Staff and clients.. We have simplified the concept such that even a novice user can setup SLA ..

Advance Graphical Reports

More Graphical Reports & Staff Performance Reports — With the help of rich GUI including charts, figures & table of contents – Vision generates accurate report on run time for —

  • Last 7 days staff activity (Matrix Report)
  • Monthy Staff Work Activity (Statistics)
  • Monthly Staff  Performance (Scale / Point Graph)
  • Monthly Staff SLA Record (Pie Chart)
  • Annual Ticket Bar Graph Report
  • Work Report
  • SLA Report
  • Response Report
  • Performance Report
  • Client Tickets and Billing Report

Self Help Tools

Advance Self Help Tools ( Knowledge Base | Downloads | Predefined | News | Troubleshoot) — Vision2.0 offers fast and simple tools to manage self help.

Migrate From other Helpdesk to Vision Helpdesk

Helpdesk Migration Tool — Vision 2.0 supports Migration Tool for Kayako Support Suite 3.x version — Migration from Kayako to Vision Helpdesk is seamless and takes just 3 steps.. Migration for other helpdesk like Cerberus, Support Trio and WHMCS will be included in next immediate 2.1 release.

The feature list is long and the post will become epic if I start writing each and every feature — I have explained each feature in my other posts, Below listed is list of urls for your reference —

  • Wide Screen | Large Work Space
  • Color indications to improve user visibility
  • Staff Access Control
  • Email Templates
  • Faster Ticket Operations
  • SMTP an alternative to PHP’s mail() function
  • Multiple Personalities with Multiple Signatures
  • Customized Tool Bar
  • No Pagination for Ticket Replies
  • Ticket Statuses | Priorities | Flags | Labels | Filters
  • Tree View Ticket categorization
  • Database Maintenance
  • Improved & Faster Custom Fields creation tool
  • Common Admin & Staff Login
  • Evaluating Staff Performance
  • Improved Private Messaging and much more…

You can find a complete feature list at —

Limited Time Offer for Vision Helpdesk 2.0 Owned License  —

50% Off on Vision 2.0 Owned License

Please use coupon code:  cheers

What’s Next ?

Our development team is too fierce to rest on its laurels — every improvement just whets our appetite for more. And more is coming.. we will publish road map for next upcoming version in coming few days..

Thank you for your time 🙂 We sincerely hope this new version of Vision Helpdesk helps you to offer top notch support to your customer’s.

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Vision HelpdeskGroundbreaking Vision Helpdesk 2.0.0 Stable Version Released!!

Vision2.0 beta Evaluation released..

Greetings!!

We are very close to our milestone version — i.e Vision 2.0 stable release.

Today we have released Vision2.0 beta evaluation version — Now you can order V2.0 evaluation version and install it on your server.

We request you to order V2.0 beta evaluation version from our website – https://www.visionhelpdesk.com/pricing

Vision2.0 feature list is freeze — that is we are not adding any new features to V2.0 (unless they are absolutely critical) — At this stage we need your feedback, bug reports, feature suggestions and comments on Vision2.0.

vision_cartoon

Simultaneously we are creating RoadMap for V2.1 and surely we will try to include features that you feel V2.0 is missing or features that will enhance Vision to further level. ( RoadMap will be available soon so you know what’s coming next)

And the plan is…

…to take Vision2.0 out of BETA as soon as possible, ( Though we are not sure what will be the exact date for V2 stable release – Anticipating next two to three weeks to complete beta testing cycles).

We are daily fixing and polishing Vision2.0 beta — we will keep updating blog and our website with more news.. till then play with V2.0 beta evaluation version.

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Vision HelpdeskVision2.0 beta Evaluation released..