Recently I stumble upon TechCrunch article that reads — “Zendesk Raises Prices, Pisses Off Customers”
I was wondering, how a company could ever think of raising price for just adding few features? Not at all a good business practice. The article also mentions that Zendesk later realized their mistake and they decided to run the same pricing for existing customers where as new customers will be still paying higher cost.
Vision Helpdesk could never think of raising price for adding features – Just like we have released Vision Helpdesk Mobile App and that is completely FREE!!
The article has also raised questions about the SaaS methods and What SaaS should practically be doing is reducing overall help desk management cost ? Isn’t it? With Zendesk becoming overpricy that doesn’t seem so 🙁
Some random comments from post —
Interestingly, the article has received several comments, One that mentions the comparison of pricing between several paid helpdesk softwares (screenshot below ) shows Vision Helpdesk is the only Economical Helpdesk Software that offers EVERYTHING UNLIMITED at just $30 per month. (On Top of it we offer FREE WHMCS Software worth $15 per month 😉
We appreciate CCBTools who have posted the nice pricing comparison.
Vision Helpdesk is open for Zendesk Refugee Discounts – please contact us on our Live Chat or email us for Zendesk Refugee Discounts.
Matpro - July 28, 2010
Very interesting to see this price comparison.
Also, it is funny to see that the names in this world are so similar. We are using another product called VisionProject. Even though it is called Project in the name it is also a very good HelpDesk.
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Infrenion Networks - August 17, 2010
Yes indeed nice comparison ! We are using Vision Helpdesk since 9 months and it works awesome. Specially the Multi-Company management feature is great.
We highly recommend Vision Helpdesk.
Nitin Jindal - March 9, 2011
I have 3 Kayako Licenses. And the upgrade to new version has been a Nightmare. The support staff is not available on weekends or daytime. I tried Vision last week and it has been great.
Kayako is become more expensive and too buggy
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