Information technology has become an important part of business operations these days, due to which the demand for internal IT support has multiplied with explosion of devices used by employees and customers.
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Customer service is one of the most important components of your business. If a customer service agent is in a bad mood or does not have the right tools to perform their job, it normally isn’t long before the customer and the agent get frustrated.
read more..Myths About the Multi-Brand Help Desk
Megha Jadhav July 6, 2016
Is your business considering consolidating its help desk operations, but worrying that it will cause major problems? Software with multi-brand support can bring everything under a consistent set of operations, simplifying software management and training.
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Dr. John Lund of The Communications Company has been quoted as saying “Don’t communicate to be understood; rather, communicate so as not to be misunderstood.” As with all organizations, good communication is crucial to success in IT service management and particularly when it comes to the Service Desk function.
read more..The Benefits of Ticket Management Software
Megha Jadhav June 30, 2016
As the world of technology moves forward, more and more businesses are moving up to ticket management software to satisfy their customer support needs.
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