Self-service portals are highly personalized and interactive services on web that help your customers solve their queries with ease.
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H. James Harrington was quoted as saying “Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.”
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If your business is considering help desk software, but aren’t quite sure that you need a full-blown software solution rather than just making a few changes to your internal processes, there are a few things that you have to ask yourself when making that decision.
Innovative SaaS Help Desk Software Gave Sam the Ability to Manage Multiple Business
Megha Jadhav May 23, 2016
After years of working for a software development group, Sam set his career sights on more independent opportunities. His broad range of technical and business abilities afforded him many opportunities,
The service desk can make or break a business. A good one, one that responds to problems promptly and usefully, gives a company a good reputation.
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