Latest News and Updates
ITIL, which stands for Information Technology Infrastructure Library, is a very powerful tool. Did you know it was possible to combine a customer service help desk with the power of ITIL/ITSM? Our ITIL/ ITSM service desk software can benefit your company in many ways.
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The more products your company offers, the more opportunities you will have for growth. There are many advantages to expanding your company’s portfolio of products. However, it can become confusing when you manage more than one brand.
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Self-service portals are highly personalized and interactive services on web that help your customers solve their queries with ease.
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H. James Harrington was quoted as saying “Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.”
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If your business is considering help desk software, but aren’t quite sure that you need a full-blown software solution rather than just making a few changes to your internal processes, there are a few things that you have to ask yourself when making that decision.