Latest News and Updates
They say knowledge is power and it can certainly be worth remembering this when working on a help desk. The days of answering the phone, asking the caller to turn it on and off again and then assigning a ticket to an appropriate team are long gone.
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Customer service is a lot harder than most people think, especially when social media is involved. Everyday, people take to Twitter to voice their complaints and give companies feedback.
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These days, everything is automated. Whether it is making hotel reservations, social life or any other thing, people look for automated services. So, why should customer service be different from this?
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Many people are familiar with the customer-facing side of web-based help desk software from dealing with companies that use it. This software is a favorite of web hosts, software companies, and those that provide services on the internet.
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In the service life cycle, there is no more delicate a stage as service transition. Service Strategy is a thought process, Service Design is done on paper, Service Operations is mostly about keeping
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