After years of working for a software development group, Sam set his career sights on more independent opportunities. His broad range of technical and business abilities afforded him many opportunities,
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The service desk can make or break a business. A good one, one that responds to problems promptly and usefully, gives a company a good reputation.
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They say knowledge is power and it can certainly be worth remembering this when working on a help desk. The days of answering the phone, asking the caller to turn it on and off again and then assigning a ticket to an appropriate team are long gone.
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Customer service is a lot harder than most people think, especially when social media is involved. Everyday, people take to Twitter to voice their complaints and give companies feedback.
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These days, everything is automated. Whether it is making hotel reservations, social life or any other thing, people look for automated services. So, why should customer service be different from this?
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