Running a business or organization is an important job but larger ones may find that the help desk gets bogged down with multiple requests at once, information that is lost, and miscommunication.There is a solution, however.
read more..Blog
Latest News and Updates
In today’s world of smart devices and immediate solutions, the expectations of customers regarding company’s support are higher than ever before. You can’t survive in this business world, by just proving normal customer service.
read more..7 Ways To Improve First Call Resolution
Megha Jadhav April 15, 2016
What is FCR?
An FCR is an abbreviation for First Call Resolution. Some help desks may use a slightly different term but it means the same thing everywhere;
read more..Is It Ok To Fire Your Bad Customer?
Megha Jadhav April 15, 2016
It would be a wonderful experience if every customer you deal was positive, easy to understand and happy. Despite of best effort, it is difficult have profitable relationship with every customer.
read more..5 Ways Service Desk Can Handle A Major Incident
Megha Jadhav April 13, 2016
Picture the scene: It’s a nice calm day on the service desk, the clients are happy, the users are satisfied and the agents are calm and settled. The sun is shining and the birds are singing in the trees. 5 minutes later;
read more..