Customers today are going digital and if you want your customers to come back again, you must exceed their expectations consistently. When it doesn’t happen you end up with a complaint.
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Latest News and Updates
Customer service is a hot topic among businesses that use social media to connect with their target audience. Whenever you make a connection, you open your company up for both positive and negative responses.
read more..The Core Features of Web Based Help Desk Software
Megha Jadhav April 16, 2016
Running a business or organization is an important job but larger ones may find that the help desk gets bogged down with multiple requests at once, information that is lost, and miscommunication.There is a solution, however.
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In today’s world of smart devices and immediate solutions, the expectations of customers regarding company’s support are higher than ever before. You can’t survive in this business world, by just proving normal customer service.
read more..7 Ways To Improve First Call Resolution
Megha Jadhav April 15, 2016
What is FCR?
An FCR is an abbreviation for First Call Resolution. Some help desks may use a slightly different term but it means the same thing everywhere;
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