Every company is going to deal with customer problems, opinions, and issues on a daily basis. The only thing that will differentiate between the good companies and the amazing companies is the capability to deal with all the issues promptly and accurately.
However, the ability to respond to the customer problems and requests is tied to a variety of things, including the following:
- congested maintenance team
- methodical tracking efforts
- unlimited spending of funds
On the other hand, if you have access to a dominant help desk software, you will not have to worry about being tied up with all of the above. As you are probably already aware, operating your own proper helpdesk will require you to make a sizeable investment. If you are a small business that handles multiple calls on a daily basis, the investment in a helpdesk system can cost you a significant amount of money. Thankfully, there are other options.
Vision Helpdesk is a well-known and popular solution that has obtained a significant amount of positive results and feedback from companies just like yours. When users compare Vision Helpdesk to other alternatives, Vision Helpdesk’s users have been highly satisfied with the results.
Like many of the high-quality and formidable help desk solutions on the market, Vision Helpdesk also has an online issue tracker. What can an online issue tracker bring to the table? An online issue tracker will be able to recognize acknowledge and identify questions and assignments with little effort from a live person.
One of the most pronounced advantages of having an online issue tracker is that it will give your customer service and customer experience the boost it needs because the online issue tracker will provide appropriate answers in a timely and efficient manner. As a result of using the online issue tracker, you will not have to worry about breaking the bank because your expenses will be decreased. While your expenses will start to decrease, your company’s reputation will start to skyrocket.
When you combine an online issue tracker with the additional features of Vision Helpdesk, you will also experience the following benefits:
- ability to determine what tasks should be prioritized over others
- ability to track a ticket so everyone will know what needs to happen next
- giving your employees the ability to become more productive and efficient
Providing Support Through Multiple Forms
Customers will use any method they can to reach out to your business for support, and that includes phone calls, live chat, email, and social media. Once the requests begin to pour in, you will be able to organize all the requests. Once you have organized the customer requests, you will be able to send in your response through one comprehensive communication channel. You can also have your notifications sent to you as a notification via macros. This means that you will be able to review a customer concern and respond to the concern with the click of the mouse.
Combining Multiple Features To Provide A Service
One of the reasons why Vision Helpdesk has become such a popular help desk solution is because of its comprehensive ability. Many companies only see a help desk as the tool that should be able to respond to customers and provide answers as soon as possible. However, your business needs to have a solution that will be able to provide answers for all sides, include those who are providing the service.
Vision Helpdesk offers three products: Help Desk software, Satellite Desk software, and Service Desk software. All the products that are offered have a different purpose and will provide different services to each party. Although every product will serve various parties, there are familiar features in all the services, including the ability to use a social network and the ability to provide ticket management.
Satellite Help Desk
If you have been searching for a solution that will allow you to provide support for more than one company or product, you can find that solution in the Satellite Help Desk software. The Satellite Help Desk is a dream product for those who have the responsibility of operating more than one company. You will be able to obtain effective, flexible, and affordable results when you make the decision to use Satellite Help Desk to help you manage multiple companies, products, and services. Your multiple client databases will be handled separately, and you can adjust the languages and time zones.
What else can Satellite Help Desk offer you? A few additional benefits of Satellite Help Desk are the ability to have different portals for the products and brands you offer, the decrease in spending, and you will have a different workflow according to the operating hours of each business.
IT Service Desk
An additional benefit of using Vision Helpdesk is that this service will allow your company to use the incident management feature. Incident management will give your company the ability to acknowledge and evaluate the problems that continue to cause disruptions and failures. Once those problems have been identified, you will be able to take the proper steps to fix those problems so they will not happen again. Once you have identified the problem, your company will be able to use other management features, such as change management and problem management.
Vision Helpdesk’s IT service help desk also has an incredible knowledge base that will allow issues to be categorized and sub categorized. There is also a feature that will allow its users to leave questions and receive answers. This feature also allows users to attach files and download files to the portal. There is also a portal that has been designed for employees to share and obtain important pieces of information that they have gained internally.
There is no secret about why Vision Helpdesk has become the go-to service for many companies just like yours. If you are looking for scalability, flexibility, and the ability to provide outstanding customer service to the people who purchase products and services from you, you should certainly consider implementing a formidable help desk system. Do you want to take Vision Helpdesk for a 30-day test drive?