Blog

We are happy to announce that today Vision Helpdesk has received PinkVERIFY™ 2011 certification for additional 3 processes

• Asset Management
• Release & Deployment Management
• Service Catalog / Service Request Management

Earlier in May 2018 the software was certified for 3 processes (Incident, Problem & Change Management). The software is officially certified as ITIL® compatible by Pink Elephant, a premier global training, consulting and conference service provider.

Certification Confirms Vision Helpdesk – Service Desk Software’s Compatibility with Best Practice ITIL Standards.

We have received this certification for 6 major processes

1. Incident Management
2. Problem Management
3. Change Management
4. Release Management
5. Service Catalog / Service Request Management
6. Asset Management

We are looking forward to get our other ITIL / ITSM modules certified with PinkVERIFY certification by the end of this year.

PinkVERIFY™ is a service that evaluates IT service management (ITSM) tool sets for ITIL compatibility. For a tool to be certified in a certain process, an ITSM vendor must go through a rigorous assessment process meeting 100 percent of the general, core and integration suitability requirements. Vision Helpdesk has cleared the assessment with a Pink Elephant consultant thus confirming its alignment with ITIL best practices.