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Vision Helpdesk V2.8.8 Stable Released

Today we have released Vision Helpdesk V2.8.8 Stable Release — This is mainly a bug fix release includes fixing of some important bugs in V2.8.4 and some exciting new features.

Features in V2.8.8 Stable

  • Ticket and Staff Rating
  • Client Survey/Feedback
  • SMTP department wise
  • Microsoft-TNF support
  • Login integration Invision
  • Login integration SPBAS

Bug fixes in V2.8.8

  • Crylic charset in subject
  • Search Pagination
  • Alert for unregistered users
  • Ticket migration in WHMCS apple signed email
  • Apply Label in parser rule
  • IMAP fatal error
  • Predefined reply html content issue
  • Disable Image verification after login
  • User registration mail from integration module
  • Custom filed missing in whmcs integration module
  • Login as client URL
  • User registration approval email

Change Log

You can find the list of files that were edited during version change V2.8.4 to V2.8.8 Stable

http://thevisionworld.com/forums/index.php/topic,312.0.html

How to Upgrade to Vision Helpdesk V2.8.8 Stable?

Auto Update

Vision Helpdesk offers Auto upgrades from Admin Panel Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.

Example : A client having path — /home/username/public_html/support/manage/

This path should be changed to — /public_html/support/manage/

(In above example we assume ftp access is given from public_html folder and its sub folders.)

Manual Upgrade :

Step1) Login to http://secure.visionhelpdesk.com

Step 2) From Product and Services >> View Details >> Download zip – Update from 2.8.4 to 2.8.8

Step 3) Unzip above file and upload it to your installation — that is overwrite files on your installation —make sure if you ftp files then it should be in binary format.

Step 4) Run http://yourdomain.com/support/manage/upgrade.php in browser that will update to V2.8.8

That’s it.

Note : For Clients who have done customization – its requested to check with our support team before they upgrade.

Vision HelpdeskVision Helpdesk V2.8.8 Stable Released
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