Today we have released Vision Helpdesk V2.8.8 Stable Release — This is mainly a bug fix release includes fixing of some important bugs in V2.8.4 and some exciting new features.
Features in V2.8.8 Stable
- Ticket and Staff Rating
- Client Survey/Feedback
- SMTP department wise
- Microsoft-TNF support
- Login integration Invision
- Login integration SPBAS
Bug fixes in V2.8.8
- Crylic charset in subject
- Search Pagination
- Alert for unregistered users
- Ticket migration in WHMCS apple signed email
- Apply Label in parser rule
- IMAP fatal error
- Predefined reply html content issue
- Disable Image verification after login
- User registration mail from integration module
- Custom filed missing in whmcs integration module
- Login as client URL
- User registration approval email
You can find the list of files that were edited during version change V2.8.4 to V2.8.8 Stable
How to Upgrade to Vision Helpdesk V2.8.8 Stable?
Vision Helpdesk offers Auto upgrades from Admin Panel Click on >> Software Information >> Available Updates will shows updates available for upgrade.
Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.
Example : A client having path — /home/username/public_html/support/manage/
This path should be changed to — /public_html/support/manage/
(In above example we assume ftp access is given from public_html folder and its sub folders.)
Manual Upgrade :
Step1) Login to http://secure.visionhelpdesk.com
Step 2) From Product and Services >> View Details >> Download zip – Update from 2.8.4 to 2.8.8
Step 3) Unzip above file and upload it to your installation — that is overwrite files on your installation —make sure if you ftp files then it should be in binary format.
Step 4) Run http://yourdomain.com/support/manage/upgrade.php in browser that will update to V2.8.8
Note : For Clients who have done customization – its requested to check with our support team before they upgrade.
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