Today we have released Vision Helpdesk V2.8.8 Stable Release — This is mainly a bug fix release includes fixing of some important bugs in V2.8.4 and some exciting new features.
Features in V2.8.8 Stable
- Ticket and Staff Rating
- Client Survey/Feedback
- SMTP department wise
- Microsoft-TNF support
- Login integration Invision
- Login integration SPBAS
Bug fixes in V2.8.8
- Crylic charset in subject
- Search Pagination
- Alert for unregistered users
- Ticket migration in WHMCS apple signed email
- Apply Label in parser rule
- IMAP fatal error
- Predefined reply html content issue
- Disable Image verification after login
- User registration mail from integration module
- Custom filed missing in whmcs integration module
- Login as client URL
- User registration approval email
Change Log
You can find the list of files that were edited during version change V2.8.4 to V2.8.8 Stable
http://thevisionworld.com/forums/index.php/topic,312.0.html
How to Upgrade to Vision Helpdesk V2.8.8 Stable?
Auto Update
Vision Helpdesk offers Auto upgrades from Admin Panel Click on >> Software Information >> Available Updates will shows updates available for upgrade.
Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.
Example : A client having path — /home/username/public_html/support/manage/
This path should be changed to — /public_html/support/manage/
(In above example we assume ftp access is given from public_html folder and its sub folders.)
Manual Upgrade :
Step1) Login to http://secure.visionhelpdesk.com
Step 2) From Product and Services >> View Details >> Download zip – Update from 2.8.4 to 2.8.8
Step 3) Unzip above file and upload it to your installation — that is overwrite files on your installation —make sure if you ftp files then it should be in binary format.
Step 4) Run http://yourdomain.com/support/manage/upgrade.php in browser that will update to V2.8.8
That’s it.
Note : For Clients who have done customization – its requested to check with our support team before they upgrade.
Join the conversation