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Vision Helpdesk V3.2.2 Stable Version Released

Today we have released Vision Helpdesk V3.2.2 Stable Version. This version includes bug fixes from V3.1.2 and also bug fixes from V3.2.1 beta.

The new setup is available for download at our client portal — http://secure.visionhelpdesk.com

I have installed V3.0.x How to Upgrade to V3.2.2?

Step1) Login to client portal — http://secure.visionhelpdesk.com

Step2) From Services >> My Services — You can download new setup for Vision Helpdesk V3.2.2

Step3) You can take backup of your existing V3.0.x files and database on your server.

Step4) Upload all files from new setup V3.2.2 to your server.

Step5) Copy config.php file from your old backup setup to new files that you have uploaded now.

Step6) If you had any customization done in previous version you can copy those files to new files.

Step7) Now we have some changes in database — you can update it by running below listed file in browser

In browser open folder – http://yourdomain.com/support/upgrade/

This will show you list of upgrade files from version to version

Based on what version are you running — You can run the upgrade files

Note : After you run upgrade files – Remove upgrade folder from your installation.

That’s it you are done…

Bug Fixes from (V3.1.2 to V3.2.2)

  • Admin Setting>>Department >> Add new department >> Is paid., not working
  • Admin Setting>>Schedule>>add schedule >> select custom time 00 for all days . >> click on update on edit form >> all radio buttons are display not selected.
  • Custom time 00 means closed schedule >> then it should be shift to closed after update.
  • Admin Setting>>Schedule>>Add/Edit schedule >>for Sunday >> set to : Open 24 hours >> not saved it shift to close.
  • Admin Setting>>Schedule>>Add/Edit schedule >> all days set to close >> not saved it shift to custom (open 00 :: close 00)
  • Admin Setting >>Workflow, forward to email should send to forward to email instead of client.
  • Admin Setting >>Workflow>>Event :status change,Criteria : owner not equal ,unassigned ticket : not working
  • Admin Setting >>Workflow>>Criteria : SLA plan : options >> selected option not saved. 1st sla saved by default. (Add / Edit)
  • Admin Setting >>Workflow>>criteria: Sla plan : equal : default ,ticket with (SLA : default ) >>not working
  • Admin Setting >>Workflow>>criteria: Sla plan : equal : default ,ticket with (SLA : other sla ) >>not working
  • Admin Setting>>Email Template>>Ticket auto close : last replier , last time , close time., setting not working
  • Admin Setting>>Email Template>>Invoice created >> disable >> still invoice created.
  • Admin Setting>>Email Template>>Invoice created >> disable >> proper message should display after clicking on send button.
  • Admin Setting>>Email Template>>Autoresponder : disable >> Ticket created from mp,cp,email>> autoresponder received.
  • Admin Setting>>Email Template>>send email : disable >> Ticket created from mp>> still “send email” working.template received to email.
  • Admin Setting >> module >> billing >> preferences >> currency : only 1 currency listed , currency setting required.
  • Admin settings>>module >> billing >>preferences >>Bill rate : (empty)on ticket create : Generate and send invoice >> error message should display.”Amount missing” (here, invoice not generate because amount is not set.)
  • Admin settings>>module >> billing On ticket create >> Generate and send invoice >> invoice generated but not send.
  • Admin settings>>module >> billing Balance required >> Selected option is not saved. default option saved.
  • Admin settings>>module >> billing Balance required : set as yes >> try to create ticket from client portal >> message display ” Error in operation ” message should be “Insufficient balance”
  • Admin settings>>module >> billing Balance Required : yes >> created ticket from email id when balance is 0 >> ticket not create but in prser log ticket status shows Success.
  • Admin settings>>module >> billing Billing module >> Setting – Ticket base >> Add , update >> Ticket >> invoice (do not gen. , gen. , gen. and send according to setting) >>Ticket >> balance required (Yes .No according to setting)”Ticket >> Invoice>> Timer is not display on Ticket Taxable : unchecked >> not working.  Add balance form >> add balance with details >> Details not display in client summary. paid invoice >>edit >> after edit paid date removed payment gateway >> email update not work for domain two.
  • Client portal >> submit ticket >>selfhelp suggestion >> here link required for article
  • Client portal >> Selphelp suggestion: form name should display “Selphelp suggestion” instead of “featured article”.
  • Edit status >> remove display order >> title removed. status saved with blank title. status >> Title with special character (space ) >> ++ sign display with title status >> Title with special charatcter ( double quote, backslash,angular braket ): status saved with blank title .
  • Status >> Edit status >> when two status open in 2 diff tab , that time updates not saved.
  • Priority >>edit priority >> Update not save when display order field is blank.
  • Resolution time >>On Ticket list- status shows undue and In ticket- details shows due time.
  • Schedule >> delete schedule >> here after deleting the schedule SLA plan also deleted it should not be.
  • Add/Edit schedule >> all days set to close >>Friday not saved it shift from close to custom (open 00 :: close 00)
  • Email queue>> auto res-ponder signature : not working.
  • Two way parsing >> staff reply via email >> From Email : staff email id display instead of email queue.
  • Pop3 setting >> template testing
  • Auto-responder >> reply to display wrong
  • Alert template >> from name and reply to display wrong
  • Invoice created >> from name and reply to display wrong
  • Send mail >> reply to display wrong
  • Staff reply >> reply to display wrong
  • Ticket forward >> reply to display wrong
  • Workflow : send email >> reply to display wrong
  • Workflow : forward to >> reply to display wrong
  • pop3 setting >> Registration required : yes >> not working,
  • pop3 setting >> staff reply via email >> alert not working.
  • Edit staff >> change password option required.
  • Report access : Select view only >> not working
  • Selfhelp access : select view only >> not working
  • Workflow : criteria >> last activity : option >>greater than should be greater than equal to.
  • Workflow : criteria >> Creation time : option >>greater than should be greater than equal to.
  • Workflow : criteria >> Due time : option >>greater than should be greater than equal to.
  • Workflow : criteria >> Owner : equal / not equal : here un-assigned option not listed.
  • Workflow : criteria >> has attachment >> not working
  • Workflow :action : forward to >> create ticket from client portal >> not working
  • Workflow :action : forward to >>create ticket from email >> not working
  • Workflow : event : on overdue >> send mail not working for overdue event.
  • Overdue Template >> {lasttime} {closetime}{last_replier} : variables display
  • Workflow >> Criteria >> Domian : update not save according to selection.
  • Forward ticket >> attachment browse not work.
  • Forward ticket >> send button also not working after trying to browse attachment.
  • Clients >> Subclient >> subclients invoice not listed to main client.
  • Clients >> Subclient >> subclients ticket not listed to main client.
  • Client group>>delete button not required for default group.
  • Client portal >> invoices >> subcontacts invoices viewed with blank page to main client.
  • Staff reply to subcontacts ticket via email >> reply not received to main contact email id .
  • Client portal >>subcontacts Invoice ,tickets should display to main client account.
  • Advance search : criteria >> Ticket note >> contain / does not contain : not working.
  • Advance search : criteria >> Ticket comment >> not working , its working as ticket note.
  • Advance search : criteria >>owner : equal / not equal : here un-assigned option not listed.
  • Advance search : criteria >> SLA paln : equal / not equal >> not working.
  • Advance search : criteria >> Has attachment : equal/not equal : true >> not working.
  • Advance search : criteria >> selection options are removed when Title of Department ,Status , Priority , Ticket type , Flag addd with special characters.
  • Advance search >> Search Trash : check >> not working.
  • Advance search >> Search Spam : check >> not working.
  • Select a client from client list and select same client from transaction list(via email id) >>same client open in 2 tab.
  • Client portal >> invoices >> get pdf >>Company address required in pdf.
  • Transaction >> More : courser >text to palm .
  • Invoice >> More : courser >text to palm
  • Billing module >> summary >> today’s paid , todays due >> courser Text to Palm
  • Billing module >> transaction list >> transaction id >> courser text to palm
  • Billing module >> invoice list >> Invoice hash >> courser text to palm.
  • Ticket >> invoice list >> Invoice hash >> courser text to palm.
  • Clients >> invoice list >> Invoice hash >> courser text to palm.
  • Invoice Form >> add option should be add item.
  • Clients >>option : add balance should be add credit and balance should be credit amount.
  • Clients >> delete client >> on delete form OK button not working, delete operation not perform.
  • Email template mapping >> not working , mail not send according to setting .
  • After adding new setting “email template mapping ” setting , all email template working stopped
  • Email template mapping >> Invoice >> not working , default invoice template send instead of selected.
  • Email template mapping >>Credit required >> not working , default invoice template send instead of selected.
  • Setting >> domain >> currency option required.
  • Ticket >>create invoice (Balance,Amount) >> currency should display .
  • Ticket >>edit invoice (Amount , Balance ) >> currency should display .
  • Ticket >>invoice >> add payment (Amount) >> currency should display .
  • Client >>create invoice (Balance,Amount) >> currency should display .
  • Client >>edit invoice (Amount , Balance )>>currency should display .
  • Client >>summary (balance : amount) >>currency should display .
  • Client >>add balance (amount) , invoice > add payment (amount) >> currency should display .
  • Client portal >> Invoices >> edit invoice >> amount , tax, total due
  • Client portal >> Invoices >> get pdf >> currency missing

Change Logs

Manage template

alert_edit.php
balance_form.php
billing_module_setting.php
billing_quickview.php
client_group.php
invoice_edit.php
invoice_list.php
invoice_new.php
left_panel.php
mailqueue_details.php
schedule_view.php
search.php
ticket_details.php
ticket_forward.php
ticket_view.php
workflow_details.php
workflow_new.php
transactions.php
portal_setting.php
transaction_edit.php
etemplate_map.php

Client template

gateway.php
invoice_details.php
invoice_export.php

Modules

module_billing.php
module_client.php
module_parser.php
module_selfhelp.php
module_setting.php
module_staff.php
module_ticket.php

Classes

class_billing.php
class_mail.php
class_report.php
class_setting.php
class_ticket.php

Includes

constants.php
operation.php

MySQL Changes (This changes are available in upgrade files in upgrade folder)

“insert into `avis_emailtemplate` ( `etemplate_id`, `etemplate_name`, `subject`, `content`, `is_enabled`, `default_id` ) values ( NULL, “”No balance””, “”Insufficient balance””, “”Hello,<br />rn<br />rnYou have opted to open ticket for a paid department but your account do not have sufficient funds. Please add funds to your account and then re-open the ticket.rn””, 1, 12 )

alter table `avis_invoice` add column `is_edited` tinyint (1) DEFAULT 0 NULL after `invoice_status`

alter table `avis_balance` change `expiry_date` `transaction_id` varchar (255) DEFAULT NULL

alter table `avis_domain` add column `currency` varchar (4) DEFAULT ‘USD’ NULL after `send_mail`

 

Vision HelpdeskVision Helpdesk V3.2.2 Stable Version Released
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6 comments

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  • Romeo - October 17, 2012 reply

    Thanks for the changelog!

  • Romeo - October 17, 2012 reply

    And maybe use a Bugtracker in the future, an example could be The Bug Genie (free):
    http://www.thebuggenie.com/features

  • Jeremy Otten - October 17, 2012 reply

    NOW also Add the New features to the changelog and its perfect!!!

  • Romeo - October 26, 2012 reply

    Any news on the SMS Plugin?

  • hamad - November 18, 2012 reply

    up to now bugs related to (custom fields) & (custom fields group) not yet fixed

    (custom fields)
    1. (Edit) does not show all related setting.
    2. (Edit) has no affect, even when I Edit something and save it, it will not save, I have to delete the (custom fields) and re-add it with the new setting.

    (custom fields group)
    1. order is depending in the order of creation, not the order you define in the setting, the first group you add is the last group to appear.

  • Vision Helpdesk - November 19, 2012 reply

    @Hamad – please email bugs to bugs [at] thevisionworld.com

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