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Vision Helpdesk V3.3.2 Stable Version Released

Today we have released Vision Helpdesk V3.3.2 Stable Version. This version includes bug fixes from V3.3.1
The new setup is available for download at our client portal —

I have installed V3.0.x How to Upgrade to V3.3.2?

Step1) Login to client portal —

Step2) From Services >> My Services — You can download new setup for Vision Helpdesk V3.3.2

Step3) You can take backup of your existing V3.0.x files and database on your server.

Step4) Upload all files from new setup V3.3.2 to your server.

Step5) Copy config.php file from your old backup setup to new files that you have uploaded now.

Step6) If you had any customization done in previous version you can copy those files to new files.

Step7) Now we have some changes in database — you can update it by running below listed file in browser

In browser open folder –

This will show you list of upgrade files from version to version

Based on what version are you running — You can run the upgrade files

Note : After you run upgrade files – Remove upgrade folder from your installation.

That’s it you are done…

Bug Fixes from (V3.1.2 to V3.2.2)

  • Client portal, new ticket form: form data gets lost.
  • Department name having /and get a blank screen.
  • Staff can go into their profile and change the Staff Group to any other staff group
  • Predefined replies searching on client portal side
  • Any ticket can be assigned to any engineer/staff from any company(domain).
  • HTML email arrived at outlook is have some issue with contents.
  • Status name having / in it >>edit>>get a blank screen
  • Priority name having / in it >>edit>>get a blank screen.
  • Ticket type name having / in it >>edit>>get a blank screen
  • In ticket queue>>select department: status(status name having / character >click new>>create ticket, ticket added but after adding ticket blank screen open with tab name as-department and status.
  • Login with staff>>staff has not acess for another domain client but in Transaction list , transaction s are displaying for another domain client
  • Login with staff>>staff has not acess for another domain client but in Invoices list , Invoices are displaying for another domain client
  • Invoice tab is separated with ticket tab
  • In invoices added items can’t remove.
  • Click add payment>>instead add balance should be add credit
  • Setting for department in module>>billing>>preferences>>on ticket create – generate and send invoice.,
  • In draft>>click new>>select department>> create new ticket from manage portal and save as draft, Result-ticket save as draft in draft ticket list,but invoice send to client’s email id
  • In trash folder deleted tickets on all three pages but counter shows Trash(10)
  • In queue counter shows as support-opent(4)but only two tickets tickets displaing
  • Add report>>module-staff>>select- all field,in report ,deleted staff entries also displaying
  • Report >> View result >> list count not working for report.(50 entries display on 1 page.)

Add report>>1.Select Ticket module 2.Select fields

Search result-
SLA plan , Ticket Created on ,Ticket Modified on, Resolve time >> column not display .
Sla plan column not displaying, ,In ticket module-client fields-is ban client, is spam client,domain column not displaying

Add report>>1.Select Staff module 2.Select Fields : Total responses

Search Result-
On search result form >> field name display “Number of replies”

  • Report added without criteria. But result is blank.
  • Add report>>select ticket module>>select criteria>>Ticket note : not working
  • Add report>>select ticket module>>select criteria>>Ticket comment : not working
  • Add report>>select ticket module>>select criteria>>SLA plan : / not equal : not working : No result display.
  • Add report>>select ticket module>>select client fields > column name not display for client fields in ticket module except domain column name
  • Add report>>select ticket module>>select client field zip code,contact number, job title column name not display not display
  • Add report>>staff module>>select all fields>>view result>>mobile number, Average response time, total responses column name not display
  • Alert does not send attachment in email, attachments should receives in New Ticket, New Client Reply, New Staff Reply.
  • Set the “Assign to” to only show people who are given access to the department.
  • The issue is an email goes out when the assignment is changed but it does not say to whom the ticket was assigned and I cannot find a usable variable (if there is one) to change this.
  • Twitter as source of tickets
  • Staff Password reset
  • Send button interaction,When we click on send nothing seems to happen, only after three seconds we receive a message “operation completed successfully”. It would be much better to make the send button grey during this action.
  • Add credit on client portal profile
  • In alert mail>>ticket details >>owner display as-Owner: {ticket_owner}

 Change Log

Manage Template

Client Template

Modules Template

Classes Template


MySQL Changes (This changes are available in upgrade files in upgrade folder)

1)  alter table `avis_report` add column `concate_option` enum (‘and’, ‘or’) DEFAULT ‘and’ NULL after `page_count`

2)  insert into `avis_filter_criteria` ( `criteria_id`, `filter_id`, `base_criteria`, `sub_criteria`, `content` ) values ( NULL, ‘4’, ‘8’, ‘1’, ‘3’ )


Vision HelpdeskVision Helpdesk V3.3.2 Stable Version Released
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  • Jeremy Otten - December 13, 2012 reply

    I do not see the button to empty the trash at once…
    Is it added? Need it very…

  • Jeremy Otten - December 13, 2012 reply

    Where can I find how the new Social twitter thing works… I do not get alot of it right now…

    Vision Helpdesk - December 13, 2012 reply

    You can add Twitter integration from Settings >> Integration >> Twitter

  • Jeremy Otten - December 14, 2012 reply

    There is a BIG BUG in 3.3.2 .. somehow only email sent from outlook clients is turned into a ticket.. all other emails that get in do not get turned into tickets.. you see them in quickview but when you click them… error.. requisted data cannot be found or something…

  • Jeremy Otten - December 14, 2012 reply

    Got is working now. Never MIND

  • SC - December 26, 2012 reply

    What about the SMS plugin – is it finally integrated now? We’ve been waiting for this missing feature for 6 months now.

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