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Vision Helpdesk V3 Beta Released

Vision Helpdesk team is proud and excited to release the first beta version of the V3 . Since the start of the Vision Helpdesk team effort, we have had a long and very productive development phase. In the mean time we have released V3 design teasers and few updates on new architecture, to give the users a chance to see what we are doing.

This beta marks the beginning of a new phase. The time has come to start polishing the features that we have, and make them production quality.

Currently we are releasing V3 beta version that is available only on our Cloud Server.

With below Question and Answers we have tried to answer almost all questions that you may have with  V3 beta.

How to signup for V3 beta?

Click here to signup for V3 beta hosted on our Cloud Server 

The order form will ask you to enter License Domain — you can choose any available subdomain like

After completion of order you will receive welcome email with login details for your Vision Helpdesk V3 beta.

Is V3 beta mandatory for all customers ?

NO – We have released V3 beta in order to give you chance to try your hands on V3 before we release stable version. Also to show you what we have worked till date and the beta version will give you an idea of how we are heading towards our new version.

I am hosted client and If I signup for V3 beta does it upgrade my existing hosted vision helpdesk?

The answer is NO – V3 beta is hosted on new server and has nothing to do with your existing account.

Is any documentation is available for V3 beta?

NO not yet – we will release documentation with Stable release – V3 is self explanatory and you can always contact our support persons for any help you may require while playing with V3 beta.

V3 Pricing 

The new pricing is applicable only for NEW CUSTOMERS.

Existing customers will be moved to equivalent plan with same old pricing.

Vision Helpdesk SaaS License (Hosted on our Cloud Servers)

Lite Plan = $24 per month

Professional Plan = $47 per month

Premium Plan = $71 per month

Ultimate Plan = $119 per month

Vision Helpdesk Owned License (Hosted on Clients Server)

Lite Plan = $599.00

Professional Plan = $1399.00

Premium Plan = $2199.00

Ultimate Plan = $3699.00

Can I signup for V3 License now?

No but you can signup for V2 license at lower cost and get a free upgrade to V3.

I owned a V2 License and my Support and Software Updates package has expired  – Will I still get V3 free ?

Existing customers make sure you signup for Support and Software Updates in order to get free upgrade to V3.

Where do I post bugs for V3 beta?

You can email us at — we will auto update your V3 beta setup as and when we fix bugs.

Any news on when will be V3 Stable released?

You can check our V3 road map here –

Looking forward to hear your precious comments / suggestion / bugs / feature request.

Vision HelpdeskVision Helpdesk V3 Beta Released
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  • mingxue - February 9, 2012 reply

    great news

  • dan - February 9, 2012 reply

    This is perfect.
    Good luck guys on this new road.

  • Andrew - February 10, 2012 reply

    Guys you rock 🙂 now this really looks like a Next Generation Helpdesk.

    Keep up good work!

  • Mike Carraro - February 10, 2012 reply

    The new Blabbing feature for staff is awesome, thank you for adding it.

    A alert for new blab will make it more powerful, May be you have planned that too ? If not take my suggestion.

    Rest the new design is clean and interesting to see the themes option for manage portal.

    Good luck

  • Nick Gerardo - February 10, 2012 reply

    I am impressed with Multitasking feature clubbed with nice design.

    Where can I see online staff members? oh and yes count my +1 to Blab feature.

  • Jeremy Otten - February 10, 2012 reply

    Good works guys. Look good! And you have added much of my wanted additions!

  • hadiph - February 10, 2012 reply

    I like green and i found this:
    1. Submit ticket – no captcha code
    2. Where is Preference menu? because user registration preference is useful for me and also other setting
    3. Selfhelp – when add category what is different between type Knowledge base, Feature Request, Q&A? or just category?
    4. client/client_details/Member1/1 -> link login as client not working
    5. How to enable friendly url?
    6. What is WHMCS already supported?
    Thank you for providing us great software.

  • John - February 10, 2012 reply

    WOW! please release stable version real soon. I am exicited to move to V3.

  • hadiph - February 10, 2012 reply

    Feature Request :
    Integration WHMCS + when view ticket we can see detail of product that bought by client maybe same view like whmcs ticketing.
    Thank you Vision Team.

  • Robin Bennett - February 10, 2012 reply

    Good Job, Thank you for adding Workflow and Automation.

    Also I see Multi-language for staff portal is available this time (may be you have not added language files ?)

    Thank you for adding theme option for manage portal – though I like Green 🙂

    We are testing it further will send bugs list to bugs email.

  • hadiph - February 10, 2012 reply

    Sory one more,
    About Ticket Status
    Open = new ticket, reply ticket
    Answered = auto set ticket to this status after we reply ticket
    Thank you. 🙂

  • Ravi Mathur - February 11, 2012 reply

    I am not a vision helpdesk customer but wanted to ask if this is allowed in your case.

    You have increased pricing for V3 like your V2 Lite Plan Owned cost = $200 and V3 Lite Plan Owned = $600

    What if I purchase V2 license now and once V3 is released upgrade to it and then resell it to different person? Is such resell allowed ? Can I transfer ownership ?

    Also will I have to resell them at $200 cost or I can sell it at $600 or may be $500 ?

    If your answer is yes I will be ordering 5 license rightaway.

  • Webhostuk - February 11, 2012 reply

    I have a question about your new Blabbing feature.

    Can we create ticket as a blab? example if a staff is working on a ticket and not sure what to reply or how to solve issue, if they create the ticket as blab and get other staff’s opinion on that ticket.

    Is that possible ? It’s ok even if you post ticket id and subject in blab

    This will really help our staff to collaborate over issues in real time.

    Second is about Billing Support or Paid Support

    I see this time you are offering invoice creation and some advance billing options – what I could not locate was payment gateway setup? will you be offering paypal getway?

    Also It’s nice to see Report Engine added to V3, will make our life easy.

    Everything else looks perfect!

  • Vision Helpdesk - February 11, 2012 reply

    @All – thank you for love..

    @Ravi – 1) Yes you can transfer ownership – you will have to contact us first before doing so.

    2) Yes absolutely you can sell the same license at V3 pricing i.e $600.

    @WebhostUK – 1) Yes you can create tickets as blabs (this feature is not yet added in beta version but soon you will see it.)

    2) Yes we have planned to integrate Paypal to start with and will add more as per feature request from customers.

  • Vision Helpdesk - February 11, 2012 reply

    @Robin – Yes this time we are offering multi-language feature for both client and manage portals – also you will be able to create email templates in different languages.

  • Vision Helpdesk - February 11, 2012 reply

    @hadiph — thank you we have received your bugs list – we will update you in ticket.

    Also yes whmcs integration will be available soon with v3 stable.

  • Vision Helpdesk - February 11, 2012 reply

    @Nick – We are still working on Staff Online feature this time we have planned something more then just online and offline status. We will soon post it in our upcoming updates.

  • Garry - February 13, 2012 reply

    With V3 license is that per agent pricing ? or we can add unlimited agents?

    Vision Helpdesk - February 14, 2012 reply

    We offer Unlimited Staff / Agents with all Vision Helpdesk Licenses.

  • Jeremy Otten - February 20, 2012 reply

    I tested the Beta.

    Few things are missing:

    – Add billing note in tickets (how do we register out time now)
    – timer clock is gone.. to time how much time is spent on ticket.

    Will all features of v2 be there in v3? What will, what will not, and what will be added later…

  • Dan - February 20, 2012 reply

    Unfortunately there are many many things to be done in this Beta. Hope that the team has another version in their pocket.

    Vision Helpdesk - February 22, 2012 reply

    @Dan @Jeremy – thank you for testing V3 Beta – Its just the matter of time and you will see things getting in shape.

    Will keep you all posted with further updates..

  • Jeremy Otten - February 22, 2012 reply

    in shape meaning all features of v2 will be in v3 and more…

  • Eden - February 22, 2012 reply

    What are the V3 support & update renewal fees?

  • Vision Helpdesk - February 29, 2012 reply

    @ Eden — V3 support and updates will cost $99 for 1 year.

    Also today we have released V3 Mobile Beta Version —

  • lutek - April 5, 2012 reply

    Could you publish any news about work on v3?
    First road map is outdated.
    Domain with demo version is off.

  • Jim - May 2, 2012 reply

    Bought over a month ago with the understanding v3 was ready for release… I haven’t deployed yet waiting on v3. How much longer until you are ready to release???

  • Jim - May 17, 2012 reply

    Two more weeks and not even a response… Will you release in 2012?

  • Murry - May 29, 2012 reply

    Nice updated website, but no updated posting related to V3. This gives the impression the project is either stalled or is long away from a full stable release. I see lots of users on here (and I am sure existing users) that are waiting to hear something.

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