It can be overwhelming when searching for the top CRM software. With all the many choices you may wonder just which one is best for you.
You definitely want Customer Relationship Management software (CRM) that will speed up your business operations, not slow it down. You need a system that streamlines office processes and doesn’t detract from your work. CRM software that is not intuitive and user-friendly may be more of a headache than a help. So, how can you know you are getting the most efficient software for your office. Let’s take a look at 4 things to look for in a CRM software for the business (no matter what industry you are in) and see how Vision Helpdesk lines up.
1. Look for CRM that is easy to implement
One of the biggest complaints that people have when it comes to installing a new software is the difficulty they have transitioning to the new system. You need to find out just how complicated the installation process is. Will it take a long time or is it a fast process? You don’t want the office to be on downtime for an extended period. In addition, will the software integrate well with your current platform and hardware? Finally, you need to find out how time-consuming learning the software is. If it’s too complicated, then this can slow down progress in the office. Finding a user-friendly system will be a plus for your whole team.
Vision Helpdesk gets high marks for easy implementation
Not only is Vision Helpdesk’s CRM software easy to integrate within your current platform, you will be delighted to know it is mobile friendly, as well. Employees and customers alike will find the ease of using this software. Training is minimal because the dashboards are self-explanatory. So, if you need to get everyone on board with CRM that is easy to use, Vision Helpdesk is the standing by ready to ease you into the transition.
2. Look for CRM that is customer friendly
The customer is the most important part of any business. That means you need to do what you can to make the process easy for them. If a customer has to jump through a lot of hoops just to reach you or get customer support, then they will not want to do much business with you. In addition, it’s important to make access simple and direct. In other words, make sure the CRM software works across all platforms. Your customers need to be able to contact you in whatever way works for them.
Another aspect of a customer friendly CRM is the support system. You want software that helps customers find the answers to their questions easily. Employees benefit too from a dynamic UI and UX. This allows them to complete their jobs quickly.
Vision Helpdesk provides excellent customer-friendly features
Your customers receive superb support when using CRM through Vision Helpdesk. Offer them a knowledgebase to answer their many questions. You can build this library of information by adding files directly to it. Customers will also be glad to know they can login to your company using the Vision Helpdesk software in any one of multiple ways including Facebook, Twitter, Google, and LinkedIn. This allows fast seamless interface with your company.
3. Look for CRM that has both a Help Desk and a Service Desk
If you really want to take your business to the next level in customer and employee support, then you’ll need to make sure your CRM software integrates a help desk and service desk. Why is this important? The help desk focuses more on helping the customers through ticket and task management systems. It also ensures your employees have the best tools to address their needs. In addition, to having a robust help desk, you need a service desk too. A service desk ensures the workings of ITIL and ITSM are flowing seamlessly. By managing everything from assets to incidents to problems and releases, your service desk delivers a powerful asset to the office.
Vision Helpdesk brings a dual benefit with both Help and Service Desk features
Managing the workload just became easier with Vision Helpdesk’s robust software. Featuring a full array of help desk features such as ticket management, task management, gamification, chat for employees, and more, your customer service has the support it needs. But Vision Helpdesk doesn’t stop with just a help desk, their powerful CRM software includes a solid service desk as well. Vision Helpdesk’s service desk includes the following components that aid in streamlining work:
4. Look for CRM that is highly recommended
It’s important to find a CRM software that has built up a trusted reputation. Although every business has to get their start somewhere, you may not want to try out a new system with software that’s only been tried on a handful of customers.
Other important factors to consider are recommendations, positive reviews, and awards. When other businesses rate the software high marks then you can feel confident that you are getting a superb product. User reviews are essential to understanding how the software would work for your business. You’ll hear the pros and cons of the system that way, too.
Vision Helpdesk — Trusted and reputable
Starting from the ground level and working their way up, Vision Helpdesk is thrilled to have over 15,000 customers today. That growth came because the program was intuitive, user-friendly, and powerful in what it could do for businesses. Vision Helpdesk even received the High Performer award in 2017. Capterra, which allows users to rate the program, gave it 4.5/5 stars. Other user reviews powered by GetApp also gave Vision Helpdesk 4.5 stars. This is a business that is built on quality.
At Vision Helpdesk, we provide top CRM software so your business can operate smoothly. We also are here to give you 100 % support when you need it. We make our customers a top priority. Connect with us today to find out more about this powerful CRM software.