It would be a wonderful experience if every customer you deal was positive, easy to understand and happy. Despite of best effort, it is difficult have profitable relationship with every customer.
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5 Ways Service Desk Can Handle A Major Incident
Megha Jadhav April 13, 2016
Picture the scene: It’s a nice calm day on the service desk, the clients are happy, the users are satisfied and the agents are calm and settled. The sun is shining and the birds are singing in the trees. 5 minutes later;
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Providing great customer support and ensuring higher levels of customer satisfaction is the key to the growth and success of your organization.Top quality customer support is one of the important areas of business, and every
read more..Use a Multi-Brand Help Desk to Eliminate Confusion and Streamline Operations
Megha Jadhav April 13, 2016
Running multiple brands or business names poses a variety of challenges to companies. The branding, support options, and related aspects need to be kept separate for each identity. If they accidentally get mixed up,
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Organizations have seen a fundamental restructuring of prevailing economic order, in the past decade. Due to this, many companies are struggling hard to sustain their position in today’s tough business environment.
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