Ticket Management Software may not be something you are familiar with but it is something that will change the way you do business – and for the better.
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Why customer feedback is important?
Feedback is extremely important to a help desk because it lets us know where we are excelling and where we need to improve. Feedback is like a product review, and allows our clients to express their opinions about the product they are paying us to deliver.
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The customer service systems of days gone by can no longer keep up with the demands of business. Now, people aren’t willing to wait on the phone for a half an hour or send emails into a black hole and hope for a response.
read more..The Super Hero Called Service Desk!
Megha Jadhav April 7, 2016
read more..“And they say that a hero could save us, I’m not gonna stand here and wait…” sang Nickelback back in 2002.
Ticket Management Software vs Email Communication: Email is one of the instant forms of business communication. There was a time when emails were enough to provide online customer support. Companies just need to set up email accounts for communication and support requests.
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