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Managing a small business can be quite exciting, if you have a small team that come together everyday to get things out. You will hardly have any rules or hierarchy that slows you down.

It’s no secret that communication is an important part of customer service. You need to be diligent when you respond to customer inquiries, otherwise you risk turning off your customers.

It’s hard running a business and one of the hardest parts is to decide when it’s time for new systems and technologies. Organizations often think that their help desk is perfectly adequate.

One of the biggest problems faced by companies who don’t have computerized customer service systems is keeping track of issues. This causes confusion as people try to find and solve problems and customers wait impatiently for effective solutions.