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Vision Helpdesk V2.7.2 Stable Released

Vision Helpdesk August 2, 2010

Today we have released Vision Helpdesk V2.7.2 Stable Release — this includes fixing of some important bugs in V2.6.4 and some new exciting features added.

Its recommended to upgrade as it will fix below listed bugs in your installation.

Features added in V2.7.2

Vision Helpdesk Mobile Edition
Advance Billing Module
HTML Editor Disable Option
Change SLA Plan in Escalation Action Rules.

Bug fixes in V2.6.4

Alert Email shows html garbage
Left Panel Search if moved to blank it displays incorrect domains or multiple domains
Single quote issue for department
Whmcs invoice not creating
Email Templates Forget Password should be Forgot Password
Domain or Department sorting in New Ticket creation
Cyrillic character support
Custom Fields even if set to required does not work – clients can still skip those fields and sent ticket — Check on both whmcs integartion and on client portal and staff ticket creation.
WHMCS Integration error.
WYSIWYG Editor Incorrect Formating.
Ticket Auto Close does not close tickets.
Long subject gets cliped through email.
Base64 encoded emails not decoding.

Change Log

You can find the list of files that were edited during version change V2.6.4 to V2.7.2

http://thevisionworld.com/forums/index.php/topic,286.0.html

How to Upgrade to V2.7.2?

Auto Update

Vision Helpdesk offers Auto upgrades from Admin Panel Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.

Example : A client having path — /home/username/public_html/support/manage/

This path should be changed to — /public_html/support/manage/

(In above example we assume ftp access is given from public_html folder and its sub folders.)

Manual Upgrade :

Step1) Login to http://secure.visionhelpdesk.com

Step 2) From Product and Services >> View Details >> Download zip – Update from 2.6.4 to 2.7.2

Step 3) Unzip above file and upload it to your installation — that is overwrite files on your installation —make sure if you ftp files then it should be in binary format.

Step 4) Run http://yourdomain.com/support/manage/upgrade.php in browser that will update to V2.7.2

That’s it..

Vision Helpdesk Releases 1 comment

ChadConnects recommends Vision Helpdesk as an Alternative to Zendesk

Vision Helpdesk July 28, 2010

Vision Helpdesk Tops on Web 2.0 Helpdesk Software List published by ChadConnects.com – an SEO Company.

We take every comment seriously — YES we do agree our old website design was not compatible with IE Browser, we redesigned our website and now I hope ChadConnects and everyone else like our site design 🙂

Vision Helpdesk Review

For more details check this — http://www.chadconnects.com/web-2-0-helpdesk-software-list/

Also check out Helpdesk Pricing Comparison between Vision Helpdesk Vs Cerberus Vs Kayako Vs Zendesk Vs Autotask Vs Tender Helpdesk Vs Active Campaign.

Vision Helpdesk Reviews 3 comments

Helpdesk Pricing Comparison, Vision Helpdesk turns out to be most economical

Vision Helpdesk July 9, 2010

Recently I stumble upon TechCrunch article that reads — “Z endesk Raises Prices, Pisses Off Customers”

I was wondering, how a company could ever think of raising price for just adding few features? Not at all a good business practice. The article also mentions that Zendesk later realized their mistake and they decided to run the same pricing for existing customers where as new customers will be still paying higher cost.

Vision Helpdesk could never think of raising price for adding features – Just like we have released Vision Helpdesk Mobile App and that is completely FREE!!

The article has also raised questions about the SaaS methods and What SaaS should practically be doing is reducing overall help desk management cost ? Isn’t it? With Zendesk becoming overpricy that doesn’t seem so 🙁

Some random comments from post —

ZenDesk Shame

Interestingly, the article has received several comments, One that mentions the comparison of pricing between several paid helpdesk softwares (screenshot below ) shows Vision Helpdesk is the only Economical Helpdesk Software that offers EVERYTHING UNLIMITED at just $30 per month. (On Top of it we offer FREE WHMCS Software worth $15 per month 😉

We appreciate CCBTools who have posted the nice pricing comparison.

Vision Helpdesk is open for Zendesk Refugee Discounts – please contact us on our Live Chat or email us for Zendesk Refugee Discounts.

Vision Helpdesk Reviews 5 comments

Vision Helpdesk V2.6.4 Stable Released

Vision Helpdesk May 17, 2010

Today we have released Vision Helpdesk V2.6.4 Stable Release — this includes fixing of some important bugs in V2.6.2 and some new features added.

Its recommended to upgrade as it will fix below listed bugs in your installation.

Features added in V2.6.4

Admin Access
DST – Day Light Saving Time
Ticket open on clicking entire row
Edit staff’s password for admin in manage staff section
Client portal forgot password
Email template for reply
Option to make a client as group manager
Make group as self/ shared / managed
Now attachment images displayed as thumbnails in ticket
Fetch WHMCS Admin and User notes in to Vision Helpdesk ( This is with respect to Fetching WHMCS fields module)

Bug fixes in V2.6.4

Cyrillic characters supported
Pop3 attachment issue
Software info graph no of tickets in a month
Login integration edit-update password
WHMCS users created multiple times
WHMCS view tickets domain wise
Blank tickets created if ticket submitted through Google chrome
Search option for assigned user in tickets gives execution error
View’s display domain wise
Mass action for status changes gives execution error
If attachment file name consist slashes (single quote) it failed to display attachment name
If parser failed to parse attachment should display failure log
IE8 issue for staff reply display
Attachment file name having space cannot be downloaded

Change Log

You can find the list of files that were edited during version change V2.6.2 to V2.6.4

http://thevisionworld.com/forums/index.php/topic,283.0.html

How to Upgrade to V2.6.4?

Auto Update

Vision Helpdesk offers Auto upgrades from Admin Panel Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.

Example : A client having path — /home/username/public_html/support/manage/

This path should be changed to — /public_html/support/manage/

(In above example we assume ftp access is given from public_html folder and its sub folders.)

Manual Upgrade :

Step1) Login to http://secure.visionhelpdesk.com

Step 2) From Product and Services >> View Details >> Download zip – Update from 2.6.2 to 2.6.4

Step 3) Unzip above file and upload it to your installation — that is overwrite files on your installation — make sure if you ftp files then it should be in binary format.

Step 4) Run http://yourdomain.com/support/manage/upgrade.php in browser that will update to V2.6.4

That’s it..

Vision Helpdesk Releases 2 comments

Refreshing Change!! Vision Helpdesk V2.6.2 Stable Released

Vision Helpdesk May 1, 2010

Vision Helpdesk V2.6.2 is not just a regular bug fix or feature release it has something more, In our past releases we have talked lot about new features and bug fixes but V2.6.2 brings younger and a fresh design right from Login screen to Staff and Admin Manage Portal.

Internet website design trend is changing more and more websites / social media sites / forums / collaboration sites are adapting WEB2.0 techniques, considering the change we want to put Vision Helpdesk on top of latest techniques — You can explore the new refreshing Vision Helpdesk version and feel the difference.. The new version offers more improved design and a clean user interface that you will fall in love 🙂

Vision Helpdesk Login We recommend users to upgrade to V2.6.2 stable.

We will soon update this post with the list of bugs fixes and features added..

How to Upgrade to Vision Helpdesk V2.6.2?

Auto Update :

Vision Helpdesk offers Auto upgrades from Admin Panel Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.

Example : A client having path — /home/username/public_html/support/manage/

This path should be changed to — /public_html/support/manage/

(In above example we assume ftp access is given from public_html folder and its sub folders.)

Manual Upgrade :

Step1) Login to http://secure.visionhelpdesk.com

Step 2) From Product and Services >> View Details >> Download zip – Update from 2.5.2 to 2.6.2

Step 3) Unzip above file and upload it to your installation — that is overwrite files on your installation — make sure if you ftp files then it should be in binary format.

Step 4) Run http://yourdomain.com/support/manage/upgrade.php in browser that will update to V2.6.2

That’s it..

Addon Domain Upgrade :

You can download addon v2.6.2 setup and upload it to your addon installation make sure you don’t overwrite config.php

Can I preview V2.6.2 before upgrade?

Yes, You can take a glimpse of V2.6.2 stable on our Online Demo.

Vision Helpdesk Releases No comments