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Vision Helpdesk V2.4.12 Stable Released

Today we have released Vision Helpdesk V2.4.12 Stable Release — this includes fixing of some important bugs in V2.4.10 and several new features added.

We recommend users to upgrade to V2.4.12

Features added in V2.4.12

  • Ticket Views | Customize Ticket list columns.
  • Ticket List Sorting.
  • Left Panel | Domain Department Views.
  • Search Domain / Departments / Ticket Status as you type on Left Panel.
  • New Advance Web2.0 Client Portal and WHMCS Integration Design.
  • Open all Ticket Post
  • Quote a Ticket Reply
  • SMS Alert support for ZeepMobile
  • Recent Activity display count number can be changed
  • Ticket Options Tab in Ticket Area is now replaced by Actions Tab with single click operations

Bug fixes in V2.4.12

  • Auto Close Ticket Fixed.
  • Store Attachments in Folder.
  • Custom field error while adding radio button field.
  • If Knowledgebase is disabled  – Knowledgebase suggestion removed from whmcs integration.
  • Data posting ( example KB Article, Predefined reply, News ) compatible with Mod Security rules.
  • New Ticket Alert missing Ticket Content.
  • Error in Attachment execution for Ticket posts.
  • Single quote issue (magic_quote_gpc off ) fixed for various options. (example Client Name can have single quote now, Department Name,  etc..)
  • Language Insertion error.
  • Quick view over due ticket count incorrect.
  • Signature update issue

Change Log

You can find the list of files that were edited during version change V2.4.10 to V2.4.12.

http://thevisionworld.com/forums/index.php/topic,167.0.html

How to Upgrade to V2.4.12?

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.

Example : A client having path — /home/username/public_html/support/manage/

This path should be changed to — /public_html/support/manage/

(In above example we assume ftp access is given from public_html folder and its sub folders.)

How to switch to New Client Portal Design?

Login to our Client Poral >> Product and Services >> On your product >> Click on view details >> in Download Section download new_client_portal.zip

Ftp to your installation . (example if you have installed vision helpdesk on support folder of your domain — http://yourdomain.com/support/)

Upload files from new_client_portal.zip  to your support folder.

Note : With new client portal files it will disturb your existing client portal design header, footer which you need to customize it again as per your website design.

“themes/default” folder contains “header.php”, “footer.php” and “css” files for customization.

Vision HelpdeskVision Helpdesk V2.4.12 Stable Released
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