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Vision Helpdesk V3.7.4 Stable Version Released

Today we have released Vision Helpdesk V3.7.4 Stable Version. This version includes bug fixes from V3.7.2 and previous versions.

The new setup is available for download at our client portal —

I have installed V3.x.x How to Upgrade to V3.7.4?

Step1) Login to client portal —

Step2) From Services >> My Services — You can download new setup for Vision Helpdesk V3.7.4
(We have different setups for PHP5.2 and PHP5.3 versions – please download proper setup)

Step3) Take backup of your existing V3.x.x files and database on your server.
example if you had installed on support folder you can rename support to support_bk and create new support folder.

Step4) Unzip V3.7.4 setup – it will have folder named “upload” — you have to upload all files and folders (except setup folder) under upload folder to your server under support folder.
Note : If using ftp to upload make sure you use binary mode to upload files

Step5) Copy below listed files and folders from your backup support_bk
config.php file from your old backup support_bk/config.php to support/config.php
support_bk/attachment/ to support/attachment/
support_bk/logs/ to support/logs/
support_bk/console/pipe.php to support/console/pipe.php

Step6) If you had any customization done in previous version you can copy those files to new files.
Note : We recommend to contact our support team for upgrade.

Step7) Now we have some changes in database — you can update it by running below listed file in browser

In browser open folder –
This will show you list of upgrade files from version to version
Based on what version are you running — You can run the upgrade files.
example if you had previous version installed V3.6.0 then simply run

Note : After you run upgrade files – Remove upgrade folder from your installation.

That’s it you are done…
Note : If you are not sure how to upgrade please open support ticket we will help you. 

Bug Fixes from (V3.7.2 and previous versions)

  • Alert>> Ticket assigned even >> alert not working for event ticket assigned. (mass action : assigned ticket )
  • Manage portal >> Self help >> select an article >>clients comments >> client default image not display.
  • Add blabs >> Add staff >> select last staff >> click on add staff >> showing “Staff not selected” message.
  • Blabs >> Trends >> select a trend >> blab >> type a comment and click on add >> Showing Error “Required data not submitted”.
  • Blabs >> Trends >> select a trend >> there are only 2 blabs available >> click on “More” >> listing all blabs.
  • Workflow >> Event >> Event name should be Move to trash instead of “Ticket Deleted.”
  • Audit log showing blank ” () ” for the actions those happened through workflow On overdue event.
  • Existing client >> submit new ticket from client portal without log-in >> ticket created but in audit log showing ” Client () “.
  • Module >> Home >> Display on quick view : this option is not required.
  • Staff group list >> Options (All/none) : all,none not required. (because checkbox is also same working.)
  • Left panel >> Billing module>>> should display access denied , here summary page working.
  • Staff group : add client : set as no , Inbox >> New ticket >> create ticket for nonexisting client >> this way we can add the error message required.
  • Admin setting >> admin access for staff >> Integrations : manage : checkbox checked, login with staff >> admin settings >> integration >> twitter >> select domain : “access denied” message display.
  • Log-in with staff (who is company one’s domain admin) go to admin setting >> staff >> select a staff which is having only comp two’s dept access >> click on signature tab : from here company one’s domian admin can update the company two’s dept signature. here company two’s dept should not be listed.
  • Log-in with staff (who is company one’s domain admin)go to admin setting >> staff>> a staff which is having only comp two’s dept on dept access tab(here only company one’s dept listed, its correct) >> give dept access : check company one’s dept>> click on update button,in that case company two’s dept access removed.
  • Status >> double quote not working , title added in double quote , Edit form not opened.(loading…)
  • Priority >> double quote not working , title added in double quote , Edit form not opened.(loading…)
  • Type >> double quote not working , title added in double quote , Edit form not opened.(loading…)
  • Flag >> double quote not working , title added in double quote , Edit form not opened.(loading…)
  • Log-in with different language>>language : direction : right to left >>Alert , Adv Search, Workflow : criteria>> Status , priority , ticket type ,owner ,flag type , last activity ,creation date , SLA plan , Due time , has attachment>> display issue
  • Log-in with different language>>language : direction : right to left >> Alert , Adv Search, Workflow:(match any /match all) Radio button display issue.
  • Log-in with Dutch language selected >>then log out >> here log-in form display in dutch language and English language selected , here language should be Dutch selected .
  • Schedule >> Custom time >> delete button is not required for default time(1st time).
  • Schedule list >> Options (All/none) : all,none not required. (because check box is also same working.)
  • Sent mail form >> Top right option : page >> width should be large. 2 digit number is not display.
  • Self help notifications should received according to access.
  • Add note to sub contacts ticket (type : client note), Sub contact note should display to main client summary.
  • Client module >> select a client (company one’s client) >> summary >> create ticket >> only company one’s department should list on open new tickets 1st step.(department selection)
  • After deleting the client , Client Note is not deleted.
  • Client module >>Delete option required for client note.
  • Client portal >> sub contact : [access: check open new ticket ]>> sub contact can create ticket from client portal without log-in. Or can submit ticket from email id.
  • Client portal >>profile > profile image >> browse invalid attachment (txt,doc) >> Error should display “Invalid image format”. Here showing “operation completed successfully”.
  • Client portal (existing client )>> Log-in >> Self help >> select an article>> submit comment , At manage portal >>selfhelp >> In posted comment clients profile image not display.
  • Client portal (without log in) >> Self help >> select an article >>Full name and email id >> validation required.
  • Client portal >> View ticket >> Edit ticket >> break line required between ticket properties and custom fields.
  • Curser Pointer should be “Link select” instead of “Text select”
  • Blab >> Trends
  • Social media >> +add
  • Advance search >>(Top Right corner) filter
  • Staff setting >> Alert >> Alert list
  • Staff setting >> Alert >> +add
  • Tax rule>> title
  • Facebook Integration >> page list
  • Inbox >> Ticket >> action >> create invopice >> +Add item
  • Admin setting >> workflow >> workflow list
  • Admin setting >> schedule >> schedule list
  • Admin setting >> Add schedule >> custom time
  • Admin setting >> Parser Log >> Ticket
  • Admin setting >> Send email >> Ticket
  • Client portal >> Login page >> login button
  • Client portal >> submit ticket>> Submit button ,Reset button
  • Client portal >> selfhelp >> search button
  • Client portal >> selfhelp >> select an article>> rating >>submit button
  • Client portal >> selfhelp >> select an article>>Leave a comment>>submit button
  • Client portal >> Invoices >> select invoice >> Pay now button
  • Client portal >> view ticket >> reply ticket >> Submit & Reset button
  • Client portal >>view ticket >> Edit ticket >> Update button
  • Client portal >>view ticket >> Send Feedback >> submit button
  • Bill rate >>alphabets should not accept. only numeric value should accepted.
  • Setting >> module >> billing >> preferences >>Due time setting required.
  • “change language >> Left panel >> social media>> add >> not working tab name and frame name not display.”
  • Admin setting >> on Status list/Priority list/ Ticket type list >> last column header “Option”>> not required.
  • Admin setting >>on Language list / on Email queue list >> last column header “Action”>> not required.
  • Admin setting >> Integration : WHMCS >> button name should be “Add ” instead of “Update”.
  • Admin setting >> Integration : SMS >> button name should be “Add ” instead of “Update”.
  • Social Media >> +add>> Tab name : Add social media , Frame name : social media.
  • Social Media >> +Add >> Status (Private/ Public) >> field name should be “Access” instead of “Status”.
  • Staff settings >> Calender >> Task >> +Add >> Task type (Private/ Public) >> field name should be “Access” instead of “Task type “.
  • Client module >> add client group form /Edit client group form >> status (enable/disable)>> here required radio button instead of select box.
  • Search >> search client >> click on search result >> client profile opened : here tab name should be “first name and last name” instead of “First name”. We can not open 2 or more result with same first name.
  • Alert >> event >> Event name should be Move to trash instead of Ticket Delete.
  • Comment not display in alert ,comment variable required in alert template. (variable :{post_comment})
  • Alert >> criteria >> owner : equals/ not equals : “Operator” option required.
  • On Edit alert form >> fields : Email template, Staff , Event >> field width should be same.
  • Alert : event : add note >> new line not working.
  • Alert : event : add note : note contains $100 >> in alert received 0 instead of $100.
  • View >> Add new view >> list count = 0 : Error should be display while adding view.
  • Select 1 view for edit.In 2nd tab:add new view>> fill the details >>click on submit,view is added but showing wrong message”error in operation”.
  • Select one view for edit.In 2nd tab: Select another view for edit and edit view which is open in 2nd tab >> message display “operation completed successfully” but changes are not saved view not updated and Edit view which is open in 1st tab >> message display “Error in operation”, view not updated.
  • On Add task form >>Task type ,status ,priority, Label ,Location >>On task list >> all fields display as per selection and On Edit form >>not display as per selection , it reset to default.
  • Task >> on edit form( top right of the form ) option : calender >> not required
  • Task >> on edit form >> frame name not display.
  • Task >> select multiple task in multiple tab >>click on 2nd task tab , its reopen in new tab with blank form and default start date and end date, same happens after clicking on 3rd task tab.
  • Task list >>Title >> Courser: Text to palm.
  • Report >> Department SLA >> Field name should be Avg. SLA instead of SLA.
  • Billing >> Invoice listing — Send and Delete button overlaps
  • Status , priority , type >> Access set as private >> disabled for mobile app
  • Admin setting >> module >>client >> preferences >> Enable captcha on register : default setting >> disable.
  • If multiple workflow tab open then criteria not working
  • Client portal >> submit ticket without log-in >> registration required message not showing for first department.
  • Client can view draft tickets using URL and ticket id.
  • Client portal >> Edit ticket >> “Data not available” message display below update button.(this is custom field message) its not required.
  • Label >> try to add 2 or more label with same title>> its working, should display error.
  • Tag >> try to apply same tag multiple times for a ticket >> same tag applied multiple times it should not be.
  • If modules disabled for staff from staff group then should not show in quick view.
  • Sub contact ban the ticket >> action >> ban , sub contact banned, but in list sub contact is not display in red color.
  • On mass action workflow is not working.
  • Setting >> labels>> add label with double quote >> showing error in operation.
  • Report >> generate performance report for a staff >> non accessible departments ticket also listing in result.
  • Client module >> edit client >> profile >> * missing for valid fields.
  • Client module >>add client and edit client form validations should be same , on edit client form > validations not required for last name.
  • “blabs >> select multiple trends in multiple tabs ,on 3rd tab more button is not working.”
  • Admin access >> Domain access >> select company two >> access not working
  • Add new blab >>add staff >> notifications count should work only for selected staff members instead of all.
  • Advance search should run staff timezone.
  • Ticket details >> Priority not listing according to department access.
  • Ticket details >> Type not listing according to department access.
  • Ticket details >> Flag not listing according to department access.
  • Default view should be disable for staff.
  • Settings >> Admin access >> alert check box name should be manage instead if Yes.
  • Views>> open multiple view in multiple tabs ,In 2nd tab view sort by order reset.
  • Admin setting >> Break line >> Edit option not working

Change Log






MySQL Changes


  1. alter table `avis_selfhelp_comment` add column `poster_email` varchar (255) NULL after `poster_name`
Vision HelpdeskVision Helpdesk V3.7.4 Stable Version Released
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