Today we have released Vision Helpdesk V4.2.0 Stable Version. This version includes several bug fixes from previous versions and also new features listed below.

The new setup is available for download at our billing area — https://secure.visionhelpdesk.com

I have installed V4.0.0 How to Upgrade to V4.2.0?

Step 1) Login to billing area — https://secure.visionhelpdesk.com

Step 2) From Services >> My Services — You can download new setup for Vision Helpdesk V4.2.0
(We have different setups for PHP5.2, PHP5.3, PHP5.4, PHP5.5 and PHP5.6 versions – please download proper setup)

Step 3) Take backup of your existing files and database on your server.
example if you had installed on support folder you can rename support to support_bk and create new support folder.

Step 4) Unzip V4.2.0 setup – it will have folder named “upload” — you have to upload all files and folders (except setup folder) under upload folder to your server under support folder.
Note : If using ftp to upload make sure you use binary mode to upload files

Step 5) Copy below listed files and folders from your backup support_bk

support_bk/config.php to support/config.php
support_bk/slaveconfig.php to support/slaveconfig.php
support_bk/avatar/ to support/avatar/
support_bk/attachment/ to support/attachment/
support_bk/logs/ to support/logs/
support_bk/console/pipe.php to support/console/pipe.php

Step 6) If you had any customization done in previous version you can copy those files to new files.
Note : We recommend to contact our support team for upgrade.

Step 7) Now we have some changes in database — you can update it by running below listed file in browser

In browser open folder – http://yourdomain.com/support/upgrade/
This will show you list of upgrade files from version to version

Based on what version are you running — You can run the upgrade files.
example if you had previous version installed V4.0.0 then simply run

http://yourdomain.com/support/upgrade/upgrade_4_0_0_to_4_0_2.php
http://yourdomain.com/support/upgrade/upgrade_4_0_2_to_4_1_0.php
http://yourdomain.com/support/upgrade/upgrade_4_1_0_to_4_1_2.php
http://yourdomain.com/support/upgrade/upgrade_4_1_2_to_4_2_0.php

Note : After you run upgrade files – Remove upgrade folder from your installation.

That’s it you are done…

Note : If you are not sure how to upgrade please open support ticket we will help you. 

Bug Fixes from V4.2.0 and previous versions

• Although Gamification Module is disabled, on a profile page of staff, the points and gamification icons were still visible, it is resolved.
• Fixed issue with Special charaters in article title get removed.
• Resolved issue for workflow action of Assign staff as a operator.
• Signature update not working for multiple departments, issue has been resolved.
• Display language wise articles on category wise listing & search result as well.
• With alerts emails Cc field was missing, added it now.
• Reduced operation execution time for message at top bar.
• IP address display issue on staff portal is fixed
• SLA related issues in response report, Department SLA report and client SLA report are resolved
• “Ignore mail” action was not working for some operations in workflow, resolved it.Fixed bug in alert for invoice created event
• Draft was not working correct for reply ticket, resolved it.
• Comment notification not working
• Ticket not getting created from Facebook post.
• Reset password link issue when two factor authentication is on

Features added in V4.2.0

• Magento integration
• Clickdesk live chat integration
• Clone functionality added for admin settings
• Zopim live chat integration
• Freshbooks integration
• Insightly integration
• Multi brand, multi company Satellite help desk settings for clients using help desk in 3 different ways.

Change Log 

Classes

• class_billing.php
• class_mail.php
• class_report.php
• class_selfhelp.php
• class_staff.php
• class_setting.php
• class_subsetting.php
• class_client.php
• class_problem.php
• class_ticket.php

CSS

• v4.css
• blue.css
• cheery.css
• dark.css
• dark_blue.css
• dave.css
• default.css
• explorer.css
• filibonik.css
• green.css
• grey.css
• human.css
• mango.css
• nikeair.css
• vh-icons.css
• zoo.css
• ie7
• ie7.css
• ie7.js

Fonts

• vh-icons.eot
• vh-icons.svg
• vh-icons.ttf
• vh-icons.woff

Includes

• constants.php
• operation.php

Module

• module_billing.php
• module_chat.php
• module_client.php
• module_parser.php
• module_report.php
• module_selfhelp.php
• module_setting.php
• module_staff.php
• module_subsetting.php
• module_ticket.php
• module_problem.php

Scripts

• common.js
• vh-widget.js

Client Templates

• header.php
• footer.php
• login.php
• register.php
• selfhelp_article.php
• service_category.php
• view_invoice.php
• view_myproduct.php
• view_product.php
• view_services.php
• view_subaccount.php
• view_ticket.php
• submit_ticket.php
• widget.php

Plugins

• freshbook
• FreshBooksRequest.php
• XmlDomConstruct.php

Manage Templates

• activity_log.php
• add_freshbooks_integration.php
• add_magento.php
• add_insightly.php
• admin_access_list.php
• admin_setting_edit.php
• admin_setting_new.php
• add_fb.php
• ajax_clickdesk.php
• ajax_zopim.php
• ajax_zopim_search.php
• alert_list.php
• api_integration_setting.php
• articles.php
• asset_state.php
• breakline.php
• change_type.php
• change_type_list.php
• changes.php
• changes_filters.php
• ci_custom_field.php
• ci_product.php
• clickdesk.php
• clickdesk_chat.php
• clickdesk_chat_details.php
• clickdesk_setting.php
• client.php
• client_group.php
• client_sla_report.php
• cmdb_assets.php
• cmdb_assets_details.php
• cmdb_assets_new.php
• cmdb_contract.php
• comments.php
• contract_type.php
• custom_group.php
• customfields.php
• departments.php
• depertment_list.php
• depreciation_type.php
• domains.php
• download_report.php
• email_template.php
• email_template_list.php
• filter_list.php
• finance.php
• finance_type.php
• flag_list.php
• freshbook_integration_update.php
• freshbooks.php
• freshbooks_client_details.php
• freshbooks_client_profile.php
• freshbooks_invoice_details.php
• freshbooks_invoices.php
• freshbooks_list.php
• freshbooks_project_details.php
• freshbooks_projects.php
• fb_update.php
• gotoassist.php
• gotomeeting.php
• header.php
• holiday.php
• holiday_list.php
• impact.php
• impact_list.php
• invoice_list.php
• invoice_new.php
• itil_report_list.php
• insightly_client_details.php
• insightly_client_profile.php
• insightly_integration_list.php
• login.php
• label_list.php
• license_type.php
• macros.php
• magento.php
• magento_client_details.php
• magento_client_profile.php
• magento_integration_list.php
• magento_list.php
• magento_update.php
• mailqueue.php
• mailqueue_list.php
• menu_toolbar.php
• modules.php
• order_list.php
• parser_log.php
• performance_report.php
• priority_list.php
• problem_filters.php
• problems.php
• problem_solution_list.php
• problem_solution_update.php
• procure_mode.php
• product_list.php
• product_status.php
• profile_view.php
• portal_setting.php
• quest.php
• quest_list.php
• release_type.php
• release_type_list.php
• releases.php
• releases_filters.php
• report_list.php
• report_list_graphical.php
• request_stage.php
• risk.php
• risk_list.php
• schedule.php
• schedule_list.php
• sentmail.php
• service.php
• service_category.php
• setting_menu.php
• signature.php sla.php
• sla_list.php
• sla_report.php
• smtp.php
• staff.php
• staff_list.php
• staffgroup.php
• staffgroup_details.php
• staffgroup_list.php
• staffgroup_new.php
• status_list.php
• survey.php
• survey_field.php
• task.php
• tax_list.php
• ticket.php
• ticket_new_step_one.php
• ticket_new_step_two.php
• ticket_reply.php
• ticket_options.php
• ticket_view.php
• transactions.php
• transactions_log.php
• twilio_call.php
• twilio_message.php
• twilio_number.php
• type_list.php
• update_insightly.php
• view_insightly.php
• vendor.php
• view_integration.php
• view_magento.php
• views.php
• widget.php
• widget_setting.php
• workflow.php
• workflow_details.php
• workflow_new.php
• zopim.php
• zopim_chat.php
• zopim_chat_details.php
• zopim_setting.php
• zopim_search.php

WHMCS Integration

• view_ticket.php

For more question about upgrading to latest version please contact our support team.