Vision Helpdesk Releases

Today we have released Vision Helpdesk V2.6.4 Stable Release — this includes fixing of some important bugs in V2.6.2 and some new features added.

Its recommended to upgrade as it will fix below listed bugs in your installation.

Features added in V2.6.4

• Admin Access
• DST – Day Light Saving Time
• Ticket open on clicking entire row
• Edit staff’s password for admin in manage staff section
• Client portal forgot password
• Email template for reply
• Option to make a client as group manager
• Make group as self/ shared / managed
• Now attachment images displayed as thumbnails in ticket
• Fetch WHMCS Admin and User notes in to Vision Helpdesk ( This is with respect to Fetching WHMCS fields module)

Bug fixes in V2.6.4

• Cyrillic characters supported
• Pop3 attachment issue
• Software info graph no of tickets in a month
• Login integration edit-update password
• WHMCS users created multiple times
• WHMCS view tickets domain wise
• Blank tickets created if ticket submitted through Google chrome
• Search option for assigned user in tickets gives execution error
• View’s display domain wise
• Mass action for status changes gives execution error
• If attachment file name consist slashes (single quote) it failed to display attachment name
• If parser failed to parse attachment should display failure log
• IE8 issue for staff reply display
• Attachment file name having space cannot be downloaded

Change Log

You can find the list of files that were edited during version change V2.6.2 to V2.6.4

http://thevisionworld.com/forums/index.php/topic,283.0.html

How to Upgrade to V2.6.4?

Auto Update

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.

Example : A client having path — /home/username/public_html/support/manage/

This path should be changed to — /public_html/support/manage/

(In above example we assume ftp access is given from public_html folder and its sub folders.)

Manual Upgrade :

Step1)  Login to http://secure.visionhelpdesk.com

Step 2) From Product and Services >> View Details >> Download zip – Update from 2.6.2 to 2.6.4

Step 3) Unzip above file and upload it to your installation — that is overwrite files on your installation — make sure if you ftp files then it should be in binary format.

Step 4)  Run http://yourdomain.com/support/manage/upgrade.php in browser that will update to V2.6.4

That’s it..

Vision Helpdesk V2.6.2 is not just a regular bug fix or feature release it has something more,  In our past releases  we have talked lot about new features and bug fixes but V2.6.2  brings younger and a fresh design right from Login screen to Staff and Admin Manage Portal.

Internet website design trend is changing more and more websites / social media sites / forums / collaboration sites are adapting WEB2.0 techniques, considering the change we want to put Vision Helpdesk on top of latest techniques — You can explore the new refreshing Vision Helpdesk version and feel the difference..  The new version offers more improved design and a clean user interface that you will fall in love 🙂

We recommend users to upgrade to V2.6.2 stable.

We will soon update this post with the list of bugs fixes and features added..

How to Upgrade to Vision Helpdesk V2.6.2?

Auto Update :

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.

Example : A client having path — /home/username/public_html/support/manage/

This path should be changed to — /public_html/support/manage/

(In above example we assume ftp access is given from public_html folder and its sub folders.)

Manual Upgrade :

Step1)  Login to http://secure.visionhelpdesk.com

Step 2) From Product and Services >> View Details >> Download zip – Update from 2.5.2 to 2.6.2

Step 3) Unzip above file and upload it to your installation — that is overwrite files on your installation — make sure if you ftp files then it should be in binary format.

Step 4)  Run http://yourdomain.com/support/manage/upgrade.php in browser that will update to V2.6.2

That’s it..

Addon Domain Upgrade :

You can download addon v2.6.2 setup and upload it to your addon installation make sure you don’t overwrite config.php

Can I preview V2.6.2 before upgrade?

Yes, You can take a glimpse of V2.6.2 stable on our Online Demo.

Today we have released Vision Helpdesk V2.4.12 Stable Release — this includes fixing of some important bugs in V2.4.10 and several new features added.

We recommend users to upgrade to V2.4.12

Features added in V2.4.12

• Ticket Views | Customize Ticket list columns.
• Ticket List Sorting.
• Left Panel | Domain Department Views.
• Search Domain / Departments / Ticket Status as you type on Left Panel.
• New Advance Web2.0 Client Portal and WHMCS Integration Design.
• Open all Ticket Post
• Quote a Ticket Reply
• SMS Alert support for ZeepMobile
• Recent Activity display count number can be changed
• Ticket Options Tab in Ticket Area is now replaced by Actions Tab with single click operations

Bug fixes in V2.4.12

• Auto Close Ticket Fixed.
• Store Attachments in Folder.
• Custom field error while adding radio button field.
• If Knowledgebase is disabled  – Knowledgebase suggestion removed from whmcs integration.
• Data posting ( example KB Article, Predefined reply, News ) compatible with Mod Security rules.
• New Ticket Alert missing Ticket Content.
• Error in Attachment execution for Ticket posts.
• Single quote issue (magic_quote_gpc off ) fixed for various options. (example Client Name can have single quote now, Department Name,  etc..)
• Language Insertion error.
• Quick view over due ticket count incorrect.
• Signature update issue

Change Log

You can find the list of files that were edited during version change V2.4.10 to V2.4.12.

http://thevisionworld.com/forums/index.php/topic,167.0.html

How to Upgrade to V2.4.12?

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.

Example : A client having path — /home/username/public_html/support/manage/

This path should be changed to — /public_html/support/manage/

(In above example we assume ftp access is given from public_html folder and its sub folders.)

How to switch to New Client Portal Design?

Login to our Client Poral >> Product and Services >> On your product >> Click on view details >> in Download Section download new_client_portal.zip

Ftp to your installation . (example if you have installed vision helpdesk on support folder of your domain — http://yourdomain.com/support/)

Upload files from new_client_portal.zip  to your support folder.

Note : With new client portal files it will disturb your existing client portal design header, footer which you need to customize it again as per your website design.

“themes/default” folder contains “header.php”, “footer.php” and “css” files for customization.

Two days back we released Vision Helpdesk V2.4.6 — you know how software development is 🙂 Nothing is final.  Yes we left out some minor bugs in 2.4.6 which are now fixed in V2.4.8  The important was — the new WYSIWYG editor support for Google Chrome.

Change Log

You can find the list of files that were edited during version change V2.4.1 to V2.4.6 (This also includes fast backed intermediate releases V2.4.2 , V2.4.4 and V2.4.5)

http://thevisionworld.com/forums/index.php/topic,125.0.html

How to Upgrade to V2.4.8?

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.

Example : A client having path — /home/username/public_html/support/manage

This path should be changed to — /public_html/support/manage

(In above example we assume ftp access is given from public_html folder and its sub folders.)