Website Chat Software: Businesses today are using more technology than ever before. Technology doesn’t just help close the communication gap, it become a central tool to promote business growth.
One technology tool that is particularly useful for businesses is website chat software. Read on to learn how businesses benefit from website chat software and why Vision Helpdesk is the best solution for your chat software needs.
Why Your Website Needs a Website Chat Software
The key to a successful business is having the right tools. Chat software offers invaluable benefits to businesses that want to improve their visitors’ experience. Here are 3 reasons your company needs website chat software:
Did you know that live chat is a preferred channel for customer support? Live chat provides visitors with real-time interactions and can significantly improve the customer experience.
Chat software can be used as another customer support tool, but it can also be an important step in the sales journey. Regardless of how businesses use it, it’s undeniably one of the most important technologies you can incorporate.
Increases First Contact Resolution
No business comes without a little conflict, but it’s important to rectify issues as soon as possible. One of the easiest ways to resolve problems is by integrating website chat software. Chat software enables businesses to easily and quickly interact with customers with the goal of resolving the customer’s issue the first time around.
Connected Customer Experience
Today, it’s all about increasing the customer experience. In fact, improving the customer experience ensures that businesses are adapting to their customer’s specific needs and promotes business growth. Whether a visitor has a question or concern regarding your product or service, they can easily get in contact with someone from customer support and can seamlessly find a solution.
Website Chat Software for Business
If you’re interested in a website chat software for your business website, consider Vision Helpdesk’s intuitive chat software for your needs. Our live chat software is a multi-company, secure messaging platform offering real-time, seamless communication and increased customer engagement.
With Vision Helpdesk, you’ll enjoy a variety of benefits to help serve the needs of your company. For starters, our live chat software offers an enhanced support team and increased productivity by delivering real-time fast, and reliable support to your customers.
Our website chat software also helps businesses engage website visitors by initiating chat requests and guiding visitors to the right information they are looking for on their website for easy navigation and improved customer experience.
If that’s not enough, businesses will enjoy the benefits of powerful automation. In fact, our live chat is powered by chat routing workflow rules that help make the software more efficient.
Here are just some of the key highlights that businesses can leverage using our chat software:
- If you run multiple companies, you will be able to communicate with your customers in a central location for more convenience.
- Single companies with multiple products can have separate branding live chats for each one of their products
- Set up rules to route chat to either a team or to an individual agent
- Create custom email templates and send them to end-users using workflow rules.
- Access chat through a variety of browsers, whether using a mobile, a laptop, or desktop
- Take advantage of a seamless chat transfer experience. In fact, you can transfer across departments, which prevents customers from initiating a new chat
Website chat software is the future of business. If you’re a business owner looking to improve your customers’ experience, create a seamless sales funnel, or just want to integrate more customer service tools, website chat software is the perfect solution. Here at Vision Helpdesk, we provide website chat software to help our customers do business better. Contact us today to learn more.