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Vision Helpdesk V4.0.2 Stable Version Released

version 4.0.2
Today we have released Vision Helpdesk V4.0.2 Stable Version. This version includes fix for Client portal XSS vulnerabilities from V4.0.0 and previous versions (V3.9.12 )  The version includes several other bug fixes as listed below.

The new setup is available for download at our billing area — https://secure.visionhelpdesk.com I have installed V3.x.x How should we get patch for client portal xss vulnerability ? Please contact our support team through our customer portal https://support.visionhelpdesk.com/ I have installed V4.0.0 How to Upgrade to V4.0.2? Step1) Login to billing area — https://secure.visionhelpdesk.com Step2) From Services >> My Services — You can download new setup for Vision Helpdesk V4.0.2 (We have different setups for PHP5.2 , PHP5.3  and PHP5.4 versions – please download proper setup) Step3) Take backup of your existing V4.0.0 files and database on your server. example if you had installed on support folder you can rename support to support_bk and create new support folder. Step4) Unzip V4.0.2 setup – it will have folder named “upload” — you have to upload all files and folders (except setup folder) under upload folder to your server under support folder. Note : If using ftp to upload make sure you use binary mode to upload files Step5) Copy below listed files and folders from your backup support_bk config.php file from your old backup support_bk/config.php to support/config.php support_bk/attachment/ to support/attachment/ support_bk/logs/ to support/logs/ support_bk/console/pipe.php to support/console/pipe.php Step6) If you had any customization done in previous version you can copy those files to new files. Note : We recommend to contact our support team for upgrade. Step7) Now we have some changes in database — you can update it by running below listed file in browser In browser open folder – http://yourdomain.com/support/upgrade/ This will show you list of upgrade files from version to version Based on what version are you running — You can run the upgrade files. example if you had previous version installed V4.0.0 then simply run http://yourdomain.com/support/upgrade/upgrade_4_0_0_to_4_0_2.php Note : After you run upgrade files – Remove upgrade folder from your installation. That’s it you are done… Note : If you are not sure how to upgrade please open support ticket we will help you.  Bug Fixes from V4.0.0

  • Client Portal XSS vulnerability
  • LDAP Authentication
  • Gmail SSO
  • Task linking with ticket
  • Tags with similar names
  • Translation for ticket properties in email template

Change Log classes ——- classes/class_mail.php classes/class_ticket.php classes/class_setting.php modules ——– modules/module_parser.php modules/module_setting.php modules/module_ticket.php For more question about upgrading to latest version please contact our support team.

Vision HelpdeskVision Helpdesk V4.0.2 Stable Version Released
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