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Vision Helpdesk V4.2.4 Stable Version Released

Today we have released Vision Helpdesk V4.2.4 Stable Version. This version includes several bug fixes from previous versions and also new features listed below.

The new setup is available for download at our billing area —

I have installed V4.2.2 How to Upgrade to V4.2.4?

Step 1) Login to billing area —

Step 2) From Services >> My Services — You can download new setup for Vision Helpdesk V4.2.4
(We have different setups for PHP5.2, PHP5.3, PHP5.4, PHP5.5 and PHP5.6 versions – please download proper setup)

Step 3) Take backup of your existing files and database on your server.
example if you had installed on support folder you can rename support to support_bk and create new support folder.

Step 4) Unzip V4.2.4 setup – it will have folder named “upload” — you have to upload all files and folders (except setup folder) under upload folder to your server under support folder.
Note : If using ftp to upload make sure you use binary mode to upload files

Step 5) Copy below listed files and folders from your backup support_bk

support_bk/config.php to support/config.php
support_bk/slaveconfig.php to support/slaveconfig.php
support_bk/avatar/ to support/avatar/
support_bk/attachment/ to support/attachment/
support_bk/logs/ to support/logs/
support_bk/console/pipe.php to support/console/pipe.php

Step 6) If you had any customization done in previous version you can copy those files to new files.
Note : We recommend to contact our support team for upgrade.

Step 7) Now we have some changes in database — you can update it by running below listed file in browser

In browser open folder –
This will show you list of upgrade files from version to version

Based on what version are you running — You can run the upgrade files.
example if you had previous version installed V4.0.0 then simply run

Note : After you run upgrade files – Remove upgrade folder from your installation.

That’s it you are done…

Note : If you are not sure how to upgrade please open support ticket we will help you. 

Bug Fixes from V4.2.4 and previous versions

  • Audit log display issue for different staff access resolved
  • Fixed POP/IMAP Email settings issue.
  • Resolved team access for ticket reply, ticket forward, changes in ticket reply, ticket forward according to team access
  • Insightly integration for notes display
  • Issue in Freshbook integration
  • Email template variables – {username}, {First_name}, {vis_ticket_post} were not working
  • Twitter code updated for ticket reply functionality.
  • Resolved date issue in Custom report
  • Slashes issue in send mail using SMTP
  • Validation for Single login
  • Issue at add new contract for vendor and product field
  • Single quote issue for Email field is resolved for ticket create function from Integration module.
  • Validation issue for all Integrations is fixed.
  • Set Domain language as default language to client portal while client register at client portal
  • Zopim search filter is now working
  • Stripe integration issue for invoice display.
  • Updated FB fetch pages code & some minor bugs in it after fetch
  • Issue for workflow criteria for To email.

Features added in V4.2.4

  • Blesta Integration
  • Jira Integration
  • Enhanced attach CI functionality in ticket details, auto attached CI when client create a ticket, show attached CI in client details page
  • New report for client invoices
  • Subtask functionality in task module
  • New API’s problems, changes, releases

Change Log 


  • api/index.php


  • classes/class_client.php
  • classes/class_cmdb.php
  • classes/class_mail.php
  • classes/class_parser.php
  • classes/class_problem.php
  • classes/class_report.php
  • classes/class_setting.php
  • classes/class_staff.php
  • classes/class_subsetting.php
  • classes/class_ticket.php


  • includes/constants.php
  • includes/operation.php


  • modules/module_billing.php
  • modules/module_changes.php
  • modules/module_chat.php
  • modules/module_client.php
  • modules/module_cmdb.php
  • modules/module_parser.php
  • modules/module_problem.php
  • modules/module_releases.php
  • modules/module_remoteaccess.php
  • modules/module_report.php
  • modules/module_setting.php
  • modules/module_staff.php
  • modules/module_subsetting.php
  • modules/module_ticket.php


  • plugins/blesta
  • plugins/blesta/blesta_api.php
  • plugins/blesta/blesta_response.php


  • templates/manage/add_blesta.php
  • templates/manage/add_sms.php
  • templates/manage/admin_setting_edit.php
  • templates/manage/admin_setting_new.php
  • templates/manage/ajax_ticket_attachment.php
  • templates/manage/ajax_zopim.php
  • templates/manage/ajax_zopim_search.php
  • templates/manage/api_integration_setting.php
  • templates/manage/attach_config_item.php
  • templates/manage/billing_client_report.php
  • templates/manage/blesta_client_details.php
  • templates/manage/blesta_client_profile.php
  • templates/manage/blesta_integration_list.php
  • templates/manage/blesta_invoice_details.php
  • templates/manage/blesta_invoices.php
  • templates/manage/blesta_package.php
  • templates/manage/blesta_package_details.php
  • templates/manage/changes_attach_ci_list.php
  • templates/manage/channel_list.php
  • templates/manage/chat_details.php
  • templates/manage/ci_product_details.php
  • templates/manage/clickdesk_chat_details.php
  • templates/manage/clickdesk_setting.php
  • templates/manage/client_view.php
  • templates/manage/cmdb_assets_list.php
  • templates/manage/cmdb_contract_new.php
  • templates/manage/edit_blesta.php
  • templates/manage/fb_pages.php
  • templates/manage/freshbook_integration_update.php
  • templates/manage/gotoassist_details.php
  • templates/manage/gotoassist_list.php
  • templates/manage/gotomeeting_details.php
  • templates/manage/insightly_client_profile.php
  • templates/manage/jira.php
  • templates/manage/jira_activity.php
  • templates/manage/livechatinc_setting.php
  • templates/manage/menu_toolbar.php
  • templates/manage/notification.php
  • templates/manage/problem_attach_ci_list.php
  • templates/manage/release_attach_ci_list.php
  • templates/manage/remote_access_setting.php
  • templates/manage/report_form.php
  • templates/manage/report_list.php
  • templates/manage/setting_menu.php
  • templates/manage/single_login_details.php
  • templates/manage/single_login_details_ad.php
  • templates/manage/single_login_social_setting.php
  • templates/manage/sms_new.php
  • templates/manage/staffgroup_details.php
  • templates/manage/staffgroup_new.php
  • templates/manage/subtask.php
  • templates/manage/task_update.php
  • templates/manage/tasks_list.php
  • templates/manage/teamviewer_meeting_details.php
  • templates/manage/teamviewer_session_details.php
  • templates/manage/ticket_details.php
  • templates/manage/ticket_forward.php
  • templates/manage/ticket_list.php
  • templates/manage/ticket_new_step_one.php
  • templates/manage/ticket_new_step_two.php
  • templates/manage/ticket_reply.php
  • templates/manage/ticket_view.php
  • templates/manage/twilio_call_details.php
  • templates/manage/twilio_message_details.php
  • templates/manage/twilio_setting_details.php
  • templates/manage/view_blesta.php
  • templates/manage/view_fb.php
  • templates/manage/webex_details.php
  • templates/manage/zopim_chat.php
  • templates/manage/zopim_chat_details.php
  • templates/manage/zopim_setting.php

upgrade (Database )

  • upgrade/upgrade_4_2_2_to_4_2_4.php
Vision HelpdeskVision Helpdesk V4.2.4 Stable Version Released
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